Popeyes Louisiana Kitchen — Restaurant in Houston

If you are contemplating a visit to the Popeyes establishment where my daughter and her friends dined on January 1, 2025, I strongly advise you to reconsider. Following their meal around 2 PM, my daughter inadvertently left my purse on the table, which contained my vehicle keys, wallet, and other significant personal items. Upon realizing the item was missing, she attempted to contact the restaurant, but received no response. She and a friend promptly returned to the establishment, hopeful that the purse would be secure.

Upon their arrival, the manager on duty, Kelly, confirmed that she had retrieved the purse and placed it behind the counter. However, when my daughter sought further clarification, the staff was unable to locate the item. The situation subsequently escalated. Despite her requests, the restaurant declined to review the security camera footage from the preceding hours. Frustrated, my daughter felt compelled to involve the Houston police.

The review of the footage uncovered the truth: the manager had indeed taken possession of my purse, which had subsequently been moved by another employee shortly thereafter. That evening, an officer spoke with Kelly, who assured us that we could collect my purse the following morning. However, upon our arrival at opening time, the narrative changed. Two male employees were present; while one acknowledged awareness of my bag, the other, a manager, clearly stated that we were unwelcome and proceeded to lock us out of the lobby. Our repeated efforts to resolve the matter were met with hostility, prompting me to contact the police once more.

The management and staff at this location have demonstrated a significant lack of transparency and accountability throughout this ordeal. I strongly discourage patronizing this Popeyes establishment. The employees have proven untrustworthy, communication has been nearly impossible, and they have refused to provide essential franchise information. I recommend selecting an alternative location where your belongings will be treated with the respect and care they deserve.

After our unsuccessful attempts to reach corporate or the franchise owners—whose information is neither available on their website nor at the store—we are contemplating filing a civil suit against...

On January 1, 2025, at approximately 2 PM, my friends and I decided to dine at Popeyes. After our meal, I accidentally left my purse on the table, which contained my vehicle keys, wallet, and other personal items. Upon realizing it was missing; I returned to the restaurant to check if it had been left behind. The staff contacted the shift manager, Kelly, who confirmed that she had retrieved my purse from the table and placed it behind the counter. However, despite her confirmation, no employee could locate it, and it was not secured in a safe or office as it should have been. Frustrated by the lack of assistance, I contacted the Houston Police Department. An officer reviewed the security footage, which clearly showed the manager picking up my purse and later handing it to another female employee. The manager claimed she instructed the employee to place the purse in a safe. The officer spoke with the manager later that night, and Kelly acknowledged handling the purse, assuring us we could retrieve it the following morning when the store opened. When we arrived at 10 AM, we were greeted by two male employees, one of whom, also a manager, implied he was aware the purse belonged to us. He immediately insisted that no theft had occurred and then proceeded to lock us out of the store, forcing us to call the police again. The manager, Kelly, did not show up with my purse that morning, and the police were unable to take further action, despite clear video evidence of her handling my belongings. I strongly advise against visiting this Popeyes location. The employees and management have shown a lack of transparency and cooperation, and there is no way to contact the store via phone for assistance. Additionally, they refused to provide any franchise or ownership information. The experience has been frustrating and concerning, given the poor handling of...

This Popeyes location in Houston has provided consistently unacceptable experiences, and I am extremely disappointed. This week alone, I placed two orders: one via DoorDash on my account and another through the app for my elderly mother today. On today's order, the chicken was clearly cooked in old grease, which unfortunately made me sick. As I am the sole caregiver for my mother and do not have a car, we rely heavily on delivery services. This poor food quality and the consistent issues are incredibly disruptive and upsetting. While I did receive an $11 refund for today's order, it didn't include the missing Pickle Lemonade and biscuit, and the wings had no sauce – a recurring problem with this establishment. Furthermore, weeks ago, I placed a mobile app order before work that was so inedible I had to throw it away. Given these repeated issues, including the food making me ill, the constant order inaccuracies, and the overall poor quality, I believe this Popeyes location needs to be shut down. I also request refunds for the two previous unsatisfactory orders, as dealing with this consistently nasty establishment has been a significant and...