Rosewater Clear Lake — Restaurant in Houston

Had a pretty disappointing experience Saturday night at Rosewater. Husband and I had a rare date night and stopped by to have a cocktail before heading home. We got there about 11:35-11:40. I walked up to the bar and ordered a couple drinks. The bartender told us ok go ahead and have a seat and someone will bring them to you. Husband used the restroom and then joined me at the table. (I know how long we had been waiting because I called him from the table while he was in the restroom to let him know I had gone to the other side to sit, so I have the timestamp) We were sitting there for at least ten minutes before someone came up to us and said “the bartender said it’s too late to make your drinks so she won’t be making them” I said “oh. ok well we have been sitting here for a while…” and this lady super rudely snapped “it’s been 10 minutes” then walked off. What the? Ok… I mean it’s not a huge deal if we got there too late but why did they take our order then and have us waiting for 20+ minutes? The place was still full, but regardless.. I wasn’t trying to be a Karen or make it into a big deal so I talked to the manager, I asked for the ladies name that snapped at us and she said she wouldn’t give it, not a problem I just wanted it so I could let the owner or whoever know and I’m pretty sure they normally tell you their names when they wait on you. But anyway not a huge deal, I understand there are crazy people out there, the manager gave me a card so I could reach out to the owner or whoever is in charge. Again, why take our order and have us waiting just to tell us too bad you won’t be getting the drinks you ordered? And why be so hostile? I certainly wasn’t making a stink about it at all I just stated we had already been sitting and waiting for a while, I wasn’t angry or rude at all. Anyway so that was disappointing and we won’t be back. It would be one thing if the lady approached us and was just like “hey sorry about that it’s just too late I guess” then fine, not her fault, but to snap at us and walk off when I was mid-sentence was super unprofessional and definitely not necessary. The bartender that took the order wasn’t very pleasant either, again, if it was too late to come in then just say so, it’s not a problem, I don’t need the passive aggressive attitude, I’m super friendly and understanding so that whole experience was...

Update

Much better experience yesterday! Pasha was kind enough to make a reservation for us and a couple of friends to encourage us to return. Things were much better this time around. Staff were great and the drinks were as fantastic as we remember. Thank you for a fun night!

I cannot say enough good things about the drinks themselves. Rosewater has a fantastic menu. Up until yesterday evening, we have always had great interaction with staff as well.

Unfortunately, our most recent experience was awful and has us searching for a new spot for drinks with friends. We arrived during happy hour on Friday. Rosewater is a popular spot, so we anticipated a wait. We were excited about the new, expanded space. When we arrived we were offered the only available seats indoors which were at a counter in the corner facing the wall. We accepted, grateful to be seated right away. Again, with it being a Friday, we anticipated that the staff might be busy and we would wait a little longer for our libations. I can’t tell you how the drinks were that evening as we never had the chance to order. My husband and I waited for nearly twenty minutes. The spots next to us were wiped down by several different staff members while we waited-not a single person acknowledged us. When we decided to depart, I went to hand the hostess our menus. She simply took them without a word. We were so very disappointed and would be wary...

Huge disappointment. Finally had a chance to stop in here to try it out since it's local and had good reviews. I ordered a Makers and coke and my date had a martini. Simple, right? My disappointment started when I saw the bartender measure out the drink to the drop, literally. It was served in a double glass (not sure why), so it was less than enjoyable. My dates Martini was terrible to say the least. We were not approached again (Saturday at 6:20pm, so many seats were open) until I told the bar tender that I would like to close my tab. At that point she finally asked how our drinks were. I mentioned that the martini was terrible and that my drink was over saturated with coke. She then proceeded to try to cover herself on the martini concoction by stating that most places do not know how to properly make a martini (my thoughts were that she was misinformed). She then said that we should have told her that we were not happy with our drinks and that she would have made new ones. Since we were sitting at the bar, I felt that she should have at least stopped by once to check on us and our drinks. Long story short, we will not return, nor will we recommend this place to anyone. Again, huge...