Jimmy John's — Restaurant in Howard

Went in early in the week to order enough for our baby shower Sat. Ordered the 12 pack catering order with 2 extra subs on wheat bread so I was sure to have enough for 12. I specified my order repeatedly and told the guy I want cheese on all. I’ll take ALL toppings on the side so guests could build there own. I said I’ll pay extra for more sides because I want plenty. The bill was over $70. This is the catered subs. I was so EMBARRASSED. I was trying to grab cheese from my own fridge in a frenzy. 3 tiny containers of onions. 2 tiny containers of cucumber slices. Enough tomatoes for some reason. After the party I went back to Jimmy John’s and asked to speak to the manager who was there when I placed the original order. I showed her the pictures and she just kept repeating “unfortunately this is how our catering order comes”. I will try to get a refund by calling corporate Monday when someone is in the office. I will update. They deserve ZERO stars. Terrible customer service. The manager should be intelligent enough to find a resolution. She did offer me extra sides after the subs were eaten😵‍💫 They’ve lost good customers. FIREHOUSE SUBS did a fantastic job for us last time. They will get my catering business...

I have had issues with this location a few times already. The first time was my delivery was more than an hour late. Second time, my sandwich wasn't ready and I waited in store for an extra 20 mins. BUT THIS LAST TIME TOOK THE CAKE!! Ordered through app for pick-up, met my husband there, sat down to eat and my sandwich had no meat. Brought it up to the counter to get fixed and this employee in a red JJ shirt rolls his eyes and scoffs at me like I did something wrong. ADAM you have the worst customer service ever and for you to treat customers the way you treated me is downright wrong and you deserve to be FIRED!!! THIS IS BY FAR THE WORST JIMMY JOHN'S EVER FOR HOW DISRESPECTUL YOUR EMPLOYEES ARE!!! How are you going to have an attitude with me about YOUR mistake?? I have tried several times to give this place a chance... NEVER AGAIN!! JIMMY JOHN's CORPORATE I HOPE YOUR READING BECAUSE THIS LOCATION NEEDS SOME RETRAINING ON CULTURAL COMPETANCY AND CUSTOMER SERVICE because this was just plain...

I was very disappointed for the online pickup deliveries because I placed my order ahead of time with two same sandwiches. The number 16 club Lulu and right before they made my mom's order I switched the sandwich bread because I forgot how small the wheat slices are cuz it's not like Subway bread. But as soon as I got home when my mom and I were unpacking our sandwiches, my mom found out that one of the sandwiches was not toasted and the number on it was completely wrong. It was the vegetarian sandwich instead of the club Lulu sandwich. So I called and I went back to get my other sandwich and they told me to keep the veggie one which I will gladly give to my sister. But I was extremely disappointed of the disorganization of all the order receipts and not double-checking which order goes to which person So then it doesn't happen again. I am just very upset and I was very tempted to speak with one of the managers but overall the food is delicious but the service and the organization is very...