After we ordered our food the waitress never returned. She did not deliver the food, that came from the kitchen and when they dropped off the food, they refilled one water glass. HAD the waitress returned to inquire if we needed anything, we would have told her our medium rare steak came out with a well done flag in it… and it was well done, obviously not what we ordered, dry and tasteless. Had she returned to ask if we wanted something else to drink, we would have ordered additional drinks, or more water to wash down that over cooked steak, but she never came back. Although she walked past our table regularly, not once did she check on us, or offer us refills. 50 minutes after we finished eating, in desperation, we stacked our dishes on the edge of the table and she finally returned. We were there for nearly 2 hours, no food or drink for over an hour, with our waitress passing by regularly. When we got our bill, she commented that they just had 10 tables walk in explaining her absence. There was not a wait for tables when we arrived, nor when we left. As we had finished eating an hour earlier, I doubt this “rush” had anything to do with our bad service/ meal. The only vegetable on the menu was cole slaw or salad. This is strictly a French fry / sandwich place that should not offer a steak special. In all, a very disappointing meal, the service being really bad. I can not recommend this restaurant to anyone...
Read moreProbably won’t eat here again, and thats a shame because the food is pretty good.
I’ve eaten here 3 times recently, and twice there was stuff missing from my order. I called in the first time and they offered me a gift certificate for my next order, I never got around to coming back in for it, and understand that these things happen in the food service world, so a one time thing wasn't a big deal.
I ordered a couple meals last night and once again there was stuff missing. I called again because twice over a span of just three visits is a little questionable. On the phone, the lady told me they’d give me a gift certificate. When i got to the restaurant today the guy i spoke to acted like he really didn’t want me to talk to a manager (I figured id need to talk to one because waiters usually don’t have the power to issue refunds or gift certificates).
All he ended up doing was giving me the salad they forgot from my previous order. That’s great, now i have a salad i don’t need now, and that should have been in my original order. At the very least, they could have given me...
Read moreFood was great but service was REALLY slow. (2hrs) We had a large party on a Saturday afternoon and made arrangements in advance so they could be prepared..... they weren't. In fact after ordering drinks I actually had to go pick it up off the bar service station myself, along with 4 other drinks for my table. And when our meals came out the first half of our party was finished eating before the other half got their meals. Again, we made arrangements. Had we not, I would TOTALLY understand when we showed up with such a large group that they wouldn't be able to handle it, that just wasn't the case. Great food from everyone's comments just really poor service. And I noticed upon check out that 20% was the minimum amount to tip, or you could customize it right there with server looking over your shoulder.
As a prior bartender and server, it was disappointing. I hope they can step up their game. I would recommend this, but only if you go with a small party and make sure you have time...
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