Taco Bell — Restaurant in Huntsville

No stars at all! I went through the drive thru around 530-545pm on 08/27 there's no customers in front of or beg nd me in drive-thru, I ordered my food and drove home. When I unloaded my food I could feel the flour tortilla through the wrapping that it was hard as a saltine cracker. I opened the wrapper it was crumbly it was so dried out and old. My crunchy tacos had 3 sprigs of cheese the shells were broken and barely any meat and we're just room temperature not even warm. I did not get a reciept but I called and the store manager a Caucasian male said he could pull my order up he did and I told him ai would drive back for my order to be remade and since half my order was missing I would pick that up too. I drove all the way bk up there. They had a group chat/meeting going on the headsets and I am listening to everything. What kind of manager allows a whole restaurant to be distracted or even involved with something 1 authority figure can fix. Then he speaks over the rest of the kids arguing in the background and says he can replace a couple of the tacos but the burritos are like that (hard and crunchy dry and crumbly) so I said do u want to feel this burrito and really tell me this is how Taco Bell Is doing things now and your the store manager REALLY?? He said Ma'am I'm not touching that food O but I'm supposed to eat it? I said well if there's nothing you can do to help me just refund me for this food I have it right here. He said no I am not refunding the food because your order was made we can't help you didn't like the food. I said I wanted what I ordered prepared with fresh food not stale hard old cold food also I would like a copy of my reciept because I didn't get one he said sorry but the reciept I have is ours I can't print you another. She puts reciepts in the bag so if u don't have one there's nothing I can do. So the store manager left me no choice but to go to the Taco Bell on Winchester Rd and order a whole other order and stop payment on the other. Bad bad customer service! U can't force a customer to pay for whatever trash you decide to serve and u can't force someone to eat food that would make them sick!! Get it together STORE MANAGER!! I'll never go to this store again unless Christina is...

I usually give people the benefit of the doubt, but I was coming through town last night (yes a holiday-July 4) and stopped here. I could not get through the drive through bc I was hauling a 24’ trailer. My son and I parked and ran in quick to get something to go. The lights were on, a family was at a table by the door (although it didn’t appear they were eating), and the drive through full of 3-4 cars. We walked in, and up to the counter. A young lady employee had been at the far side of the counter speaking to a child in the lobby. She turned and looked at us, and then quickly turned and walked into the back without saying a word. The child (like 9 or 10 years old maybe) in the lobby, with the people at the table, turns to my son and I and tells us that the inside is closed, to go through the drive through. It was just frustrating bc it was only 8:20, the doors were open, dining room lights on, we couldn’t fit through the drive thru the way it was made with the overhang and curved curb and it was one place we could get in and out of the parking lot with a rig like that. Since we had no option, and an actual employee wouldn’t even take the time to speak to us, we left. I went a little way down the road to a McDonald’s - whose dining room was also closed. But as we pulled through their parking lot, the manager came to the drive thru window and flagged us down, had someone take our order from across the parking lot since we couldn’t come inside and couldn’t fit under their overhang (they didn’t have a curb). It was night and day difference between the customer service at these two fast...

Inflation and the economy suck. We all know this. So spending over $60 for a meal for a family of four should at MINIMUM be correct, right? What about tasting good? This used to be my favorite location. Food was fresh and the tacos ACTUALLY had ingredients in them. Missing 5 items from a mobile order where you literally customized everything is ridiculous. Over half of this meal is wrong or gross. The tacos? Not the right ingredients, everything thrown (and missed) at the shells of tacos and burritos, less than half of them full. “Here, I’ll hold this taco and whisper ‘meat’ to it and it’s perfect,” - Taco Bell employee who cares so little. Tossed in the bag, ingredients they do have are in the bottom of the bag or wrappers. “Cheesy” fiesta potatoes, but where is the cheese? Why do these potatoes look and taste like they are left over from breakfast? Need your dips you paid for? Nah. I digress. Economy- sucks, inflation- sucks, nobody actually wants to work and society is no longer hard working people who actually do the job. Everyone is broke and having a night off from cooking, a treat, a quick meal fix for a family, or a Friday night splurge, is expensive. I don’t know about y’all, but o don’t have money to just throw away. Everyone is hiring yet won’t hire half of applicants. I understand (from experience) being in the weeds. Being short-handed. Being overworked and underpaid. But, for real, if it’s going to be COMPLETELY wrong and taste foul, why bother? Go somewhere where you can play and have a grand old time hanging out with friends. Disgusting and oh so...