Panda Express — Restaurant in Hutto

I took my children up there to correct an order from earlier in the day plus I wanted to try it out and see what it was like. Long story short there's a manager there of short stature,hispanic (I know this is not a race but I don't know her exact race) So of Spanish decent, lady manager with braces was very rude to my son. She basically told him that she didn't mess up his order even though he insisted that she did respectfully of course and at first was refusing to fix the order without the panda bowl box. However, he ordered hours earlier in school and threw the box out in school. So he didn't have the time to go back up there during school hours. She proceeded to slam his "corrected" food on the counter. He ordered a Panda bowl and before I addressed her rude behavior she only replaced his meat in the smallest to go container they had and not his chow mein because she gave him fried rice earlier that day and that's not what he asked for. So the entire meal needed to be replaced. Maybe she didn't know I was his mother but watching her rude customer service unfold baffled me at first as it was unwarranted. Bottom line this was my first and last time visiting this location even though it's new. I'm a stickler for good customer service so it only takes one time for me to not patronize a business especially if there are several similar businesses nearby. We proceeded on to the Panda Express we have always been going to without a hitch and I will just keep going there. That particular manager really needs to change her attitude. Wish I could remember her name but I remember the time and location and will be contacting this locations GM because she also gave me a sarcastic "Thank you for your feedback" after I finished my complaint and I had to return back in a second time because she was still going to try and short change my son. It wasn't even that serious. I've worked in customer service before. All she had to do was ask for his receipt an explanation of what's wrong and fix it without all of the attitude. She came out on a jittery fired up 10. Completely unacceptable and not something I usually have to deal with. This is a new...

AUG 2025: Yay! This Panda has improved since my last visit. I enjoyed the new to me Hot Orange Chicken. Noticably a bit spicy (but not "I'm gonna sue for emotional trauma" due to tongue scarring) - just avoid peppers & seeds to regulate heat . Beef & Broccoli is better than last visit. Broccoli still a bit crisp - as it should be. (Instead of mushy melt in your mouth - shudder. Just say no.) & thicker sauce w/ good flavor (instead of a week beef bouillon broth). Please increase the # of candied walnuts in your rather tasty Honey Walnut Shrimp.

Staff was attentive, patient & professionally polite. Upon request, a nice server povided a free sample which helped me decide that yup, I wanted their Hot Orange Chicken. Crew seems well managed & restaurant clean enough for government work. 😁

For the love of Martin (Yan Can Cook), PLEASE REDUCE THE AMOUNT OF CABBAGE added into chow mein (see photo - shows about 2/3rds the amount of cabbage to noodles...) There was OVER 4 oz of cabbage in my single serving of chow mein!!! 😲 (Alexa says there should be 1.3 oz of cabbage per serving.) Yeah, I'm not a fan of soggy criciferous filler, but come on. This is excessive.

Other than that, well done Hutto Panda. Thanks for dinner....

Hey guys, I just want to start by saying that I have never had any problems with Panda Express in Hutto. If you ever been here and you know what I’m talking about it’s a great place to bring your family On the other hand, I think I spent almost half a bill and I was missing an entrée, so I gave panda express a call James was the employee that answered the phone call and he refused to even want to help me out. I know right, he said if I didn’t have the receipt that he would not want to even consider helping me out, so you know what I did I took him the receipt. I walked inside Panda Express with the receipt in my hand. I walked up to James. He was the gentleman that I spoke to and after driving all the way from my home to the restaurant, the only thing that he wanted to give me was the entrée that I already paid for he did not say sorry he did not make me feel welcomed or even a customer. I am a palled that this guy is working there he should be banished ripped from his apron and sent back to a place where they can teach them how to be professional. Yes but we have to put our reviews together and get this guy out of...