Taco Bell — Restaurant in Hutto

To whom it may concern, I would like to share a quick story of a personal experience. I have worked fast food before, and have been apart of a less than ideal experience. In this job you're often jumping from role to role, and I was put in the position to help with customer service. A role that, at the time, I was unfamiliar with. It was a busier than usual day, a customer came to the counter with an issue with their product and asked for a replacement. No problem. I made a mistake which amounted to miscommunication and there ended up being a negative review attached to the location.

I share this to explain that I understand what goes on behind the scenes. I know it gets hectic, I know there's miscommunication, and I understand that behind the counter there are a bunch of people frazzled just trying to get through their shift.

That being said, we've got to do better than what we received last night. The image below shows only one problem with the order. Along with a missing item, and a poorly built crunch wrap, one of the items in the bag ended up emptying its contents into the bag itself due to poor wrapping.

This likely wouldn't be so bad if it weren't for two things; the fact that we're constantly experiencing similar issues, and that people are paying money for the product.

Just to reiterate, I know that there are portions for each 'meal', and I know that minimum wage, at times, means minimum/rushed effort, but the wrapping, and the portion distribution were just plain silly. Its below the expected standard. Its the same frustration one might experience if they received a Domino's pizza that was cut incorrectly. It's not enough to just complete the task if the task isn't completed correctly.

My best guess for why this is happening could be any of three things. The employee responsible for the order, as a whole, was just hired recently. There is a concerning lack of communication between staff. The management is causing a constant cycling of staff through 'personality conflicts' which means that new-hires are constantly half-baked before they decide working there is no longer worthwhile.

Any of these things will cause a poor experience on the customer's end, but the last is most detrimental from a company perspective, so let's hope this isn't it. Anyways, that's...

I decided after I received my order that I would pull up and check it. There's nothing like getting home, and something is missing. While checking the items, I was really impressed with how they organized my good. Usually my items are just thrown in the bag and some of the wrapping is half off and there's lettuce and cheese now at the bottom of the bag because it's fallen off my tacos and out of the wrapping. My Mexican pizza usually has the toppings over to one side because of how it was placed in the bag. Oh, not this time. I was overly impressed by how they placed all my items. However, they did forget the pinto n cheese. So I pulled back through the drive-thru and let them know. When I got to the window, they apologized, and we laughed because they thought I had said they only gave me a container of sauce but no beans. Well, I put my Tahoe in park to grab my missing pinto and cheese, and my Tahoe would not go back in gear. I tried everything. Now, cars were starting to pull up behind me. 😟 I told them I couldn't pull away because I couldn't shift out of the park. Instead of giving me a hard time and getting aggravated, they showed compassion. I believe the manager came up, and she asked if they could help push it out of the drive-thru. I said no. It's stuck in park. She knew how embarrassing this was and said we would get it figured out. Immediately, the 3 ladies working the drive thru pulled together and opened the first wibdow. They were running back and forth getting people's orders so no one would get irritated at my broke down Tahoe that's backing up the drive thru. My husband came up and fixed the problem. Laughing with the employees, he said well had ya'll not forget her pinto and cheese,, thiswouldn't have happened. They said, "Well, true." We all laughed. I want to say thank you first for showing you care about my order and not throwing it in the bag, but actually organizing it. Secondly, THANK YOU for not making me feel more embarrassed than I already did, having broken down in your drive-thru. Thanks to all 4 of the wonderful, kind, respectful, professional ladies who were working Monday, April 7, around 820pm. Your much...

It's been awhile since I left a 1 star review here but back then this taco bell left much to be desired. Customer service was non existent, orders always came out wrong with half the items missing and when you would tell them they would get a whole attitude and say you were lying even if you sat in the lobby and looked through the bag there. I didn't go back here for a long time, probably over a year, because of that.

But started going here and there recently and the service has massively improved. It's rare I'm missing items now and when I am they are almost always apologetic and they fix it. I was dissapointed recently because I had to put in 2 orders and they specifically told me they put both orders in the same bag. That was fine but I decided not to check because they were super confident about that so I figured they specifically checked that. Got home and sure enough they didn't put the second order in there. So my husband actually went back to get it fixed and they had realized that but they realized it because they still had it. Now this had been a good 40 minutes by the time he got back, high traffic time and live on the other side of town, and they really left it sitting there that whole time. He didn't argue and just took the bag but obviously it was very cold by the time we got it back.

So service still leaves some to be desired but it's definitely gotten better from what it was a few years ago. Just make sure you check your bags...