Burger King — Restaurant in Indianapolis

Went inside for the first time. Bathroom first. ... Nasty. Ordered food. Manager was kind and customer service was good. They didn't have pbj at that location anymore. That disappointed my three year old so when he seen that she was sad he gave her a free chocolate chip cookie after asking my permission. Didn't take long to get our food went to get the drinks and that whole area was just nasty I wasn't even sure if I actually wanted to get anything out of the machine cuz it looked like it hadn't been cleaned in days. There was one woman eating inside as well as a man and his toddler at a different table. I was trying to find a table to sit at and eat but each table was dirty with food on it found one but literally only one was clean. Opened up my Whopper Junior because I noticed there was little pieces of the sliced cheese not on the sandwich but only in the rapper and when I look up the cheese on my sandwich it was like in pieces also I was like what the hell? So I took it back up to the counter and asked the manager to remake it because that was really weird. He was kind and professional and had it remade for me. Oh and I forgot to mention that he gave us a free fry when we first got our food also. So while I'm waiting for my sandwich to be made I heard him tell the cookhe needed three Whoppers with no onion well the cook must have accidentally put onion on one of them anyways so instead of remaking it he unwrap the sandwich open the sandwich took the onion off and rewrap the sandwich. So I said out loud I really hope that person isn't allergic to onions. The manager asked what I was talking about and I told him. The person who ordered the food came inside the store to wait for it and he asked her kindly if she was allergic because the onion had touched her sandwich and she said that she would be fine and they both made jokes about it no one was angry which is good. So anyways I finally get my sandwich which in total only took maybe three minutes go sit down and as I'm eating I realize I keep seeing white stuff on my fingers and all over the rapper but I can't figure out what it could be. I turn my burger over and it was flour on the bread but it was literally almost as if somebody had set that piece of bread in the flower just before wrapping it.I decided to just let it go and try to brush some of it off buy like half the sandwich suddenly the top bun literally just starts falling apart. Anyways we ate in a hurry so that we can get the hell out of there because not only where the tables dirty but the floors were too. that was my first time inside that location I usually go through the drive-through I'm glad I got to see what the inside looks like because I probably won't go to that location anymore at all. Although the customer service was good and the manager was very kind I can't eat food from a place that looks like...

I JUST LEFT THE DRIVE-THRU FROM THIS PLACE ON ROCKVILLE ROAD. I ASKED THE LADY ABOUT THE...SHE DIDN'T EVEN GIVE ME A CHANCE TO FINISH AS A MATTER A FACT BEFORE SHE EVEN STARTED SPEAKING WHEN I WAS TRYING TO ASK HER A QUESTION IF THE CRISPY CHICKEN PATTY THAT COMES ON THE BACON AND SWISS CHICKEN SANDWICH BE SWAPPED OUT FOR THE SPICY CRISPY CHICKEN PATTY. LIKE I THOUGHT THAT I WAS SPEAKING PLAIN ENGLISH WHEN I WAS ASKING HER IF THEY COULD BE SWAPPED AND SHE KEPT TELLING ME NO THEY CAN'T BECAUSE THE ONLY THING THAT SPICY ON THE SANDWICH OR THEY COULD COMES OR THAT COULD BE SPICY IS SOME KIND OF SAUCE OKAY WHAT WAS THERE THAT COULDN'T BE UNDERSTOOD WITH ME ASKING IF THE PATTIES COULD BE SWAPPED ABSOLUTELY NOTHING. OKAY AND I UNDERSTAND THAT SOME RESTAURANTS DON'T HAVE A BUTTON FOR THAT ON THEIR REGISTERS I HAVE WORKED RESTAURANTS MY ENTIRE LIFE I HAVE WORKED CUSTOMER SERVICE MY ENTIRE LIFE OKAY SINCE I'VE BEEN ABLE TO LEGALLY START WORKING BECAUSE BACK THEN EVEN IF YOU HAD A WORKER'S PERMIT THEY STILL WOULDN'T HIRE YOU SO I'VE BEEN WORKING SINCE I WAS 16 I ALREADY HAVE MY 40 POINTS TO RETIRE IF I NEED TO AND DRAW MY BENEFITS THAT'S HOW MUCH I'VE WORKED AND I'M ONLY 34 YEARS OLD OKAY WELL ANYWAY IF THERE IS A BUTTON PLEASE COMPREHEND WHAT I'M ASKING YOU AND IF THERE'S NOT LEARN CUSTOMER SERVICE OFFER THE SPICY CHICKEN SANDWICH BUT MADE LIKE THE BACON SWISS INSTEAD DON'T JUST SIT THERE AND SAY YOU CAN'T DO SOMETHING WHEN IT'S OBVIOUS THAT IT IS POSSIBLE THERE'S WAYS TO FIX SANDWICHES TO MAKE IT TO WHERE THE CUSTOMER WILL BUY IT BUT NO INSTEAD THEY LOST A SALE YES I GET THE BURGER KING IT'S A MUST HAVE A MILLION DOLLAR COMPANY WHATEVER BUT GUESS WHAT IF YOU KEEP PEOPLE WORKING THERE LIKE THAT THAT BUSINESS RIGHT THERE THAT ONE SPECIFIC BUSINESS WILL GO OUT OF BUSINESS AND GUESS WHAT THEY'RE GOING TO LOSE SEVERAL THOUSAND DOLLARS AND THAT GOES FOR ALL THE BURGER KINGS CUZ IT WILL EVENTUALLY HAPPEN IF THEY KEEP PEOPLE LIKE THAT AND ALL THE BURGER KINGS IF AND I'M PRETTY SURE THERE'S PEOPLE LIKE THAT IN ALL OF THEM AND GUESS WHAT EVENTUALLY HAPPEN THERE WON'T BE A DADGUM BURGER KING ANYMORE AND I WILL BE CONTACTING THE MANAGERS IN THE MORNING NO MATTER HOW BIG OR SMALL THE SALE IS A SALE IS A SALE THAT'S THE COMPANY MAKING MONEY THAT IS CUSTOMERS PAYING FOR...

I just went through the drive-through at the 7430 Rockville Rd Indianapolis IN location  to get breakfast and ordered 2 sausage biscuits with cheese.

Jai Ler (employee) confirmed "so no egg." I said that's correct, just 2 sausage biscuits with cheese. She rang my order as 2 sausage egg and cheese biscuits minus egg, making my order over $8. I tried to let her know that my order was incorrect. I tried to explain to her that sausage biscuits are $1.59, and she argued, "Well, they are more with cheese. I'm trying to make you a deal here." I tried again explaining to her she was incorrect and was actually charging me more.....at which point she became irritated and said "you're right...you know I don't have to serve you!"

I pulled to the window, and as she opened the window, I got a dramatic breath, like she was mad at me for pointing out her mistake that she was charging me double. This interaction was absolutely ridiculous.  I get to work pull out my biscuits, and they look smashed like someone purposely flattened them out. I attached a picture.

As a customer service manager for over 15 years and understanding how staffing issues have been lately,  I still wouldn't want this employee working for my company in a customer facing role.

I won't be back to...