Cicis Pizza — Restaurant in Irving

Bad customer service. I ordered a Pizza in the beginning but it came when I was full two hours later!!!! To be honest I even forgot I ordered that pizza until I was reminded I ordered it when the pizza came two hours later! I was mad so when they brought the pizza two hours later I just left and left the pizza there without eating one slice. When I came back to eat again and I think the manager remembered me that I left the pizza last time I came there without eating it and when I ordered a pizza they didn't allow me to order one because they told me I was going to leave it without eating. The moment they told me that I got really mad and told them I was going to write a bad review for that location and that I was never going to come back to eat in that location. I do not recommended this...

Kids love Cicis but I usually go to the Pioneer location in Grand Prairie not only do they have a better selection but their sense of urgency and selection is above expectations! We decided to visit the south Irving location today, if I knew the kids were gonna have to wait over 25 minutes after sitting down for a small cheese pizza that they love I would have drive that extra mile. After going to the front twice and being ignored by Yuria the employee representing Cicis the pizza was not ready! Then manager acted as if I am at fault here. I understand is rush hour but Yuria needs more customer service training. Avoid this location you will not be satisfied with the small selection they have but if you decide you want a special pizza then be ready to wait at least 30 minutes. I...

Pros Price. The price is the real draw to any pizza buffet. Food Quality. It's a buffet. You're not paying for Chicago or NY style gourmet pizza, but you ARE getting a decent pizza for the price. Staff. Been in several times with my kids and have never had a bad experience with the staff.

Cons Selection. There are somewhere around 6-8 options of pizza. There are usually 3-4 desserts and 1or 2 cheesy breads. Obviously not a deal-breaker, but I've seen larger selections at other locations. Climate. The entire north wall is windows, so it gets warm inside. There are no fans to add airflow. It gets a little stuffy at times. Seating. All tables, no booths. Not sure if this is a company-wide arrangement, but corralling my toddlers would be...