Pizza Hut — Restaurant in Irving

As a long time customer of pizza hut, I was very disappointed with the customer service/racial insults of an employee by the name ARMANDO over. the phone on 08/14/2022 at 9:20pm. After waiting well over an hour for our food, my husband called to check on the status of our food & the employee by the name ARMANDO answered & was bothered by our call to check on the pizza, when we requested his name he said Armando you should know because you are a dirty Mexican . I was appalled and told him that I was Peruvian and I would no longer need the pizza & would be filing a complaint. He began to tell me it didn't matter, he said to go in person to the store to confront him. This has left us very shocked up & scared to be honest considering he knows our address & made such insulting remarks.. PLEASE make sure to ensure quality service as well as customer service as pizza huts #1priority. When it comes to training employees . I'm afraid to order from this location, again considering my most recent situation. This was at Pizza hut...

The first time we ordered from this location, everything was stellar. One of the staff even chased me out into the parking lot before I could leave, with a bag of extra sauces we'd ordered.

We just ordered from this location a second time. Our pizzas weren't as ordered. It was the weekend; it happens, but the mistakes on both pizzas were worth being very disappointed about. So, we called... The manager was very busy, but VERY kind & thorough in trying to rectify & deliver fresh, delicious corrections to our door. One pizza still had one minor mistake (which we did NOT fuss over!).

Everyone has an off day, but what matters most is how an establishment handles customers - especially when bad days happen. I won't take away even a fraction of my 5 stars for this location. Staff & management have been wonderful and when our order is correct, it's downright PERFECT. In fact, I think we'll be ordering from them again later today. I made myself hungry...

My sister and I ordered delivery pizza, pasta and wings. The pizza was thrown around in the box, toppings having come off half of it. The pasta box was open and the lid askew. I called the store and apologized for calling because I know they’re busy, but I wanted to let them know the situation and see if anything could be done. Armando answered and was very rude with me. When I told him the condition of the pizza he said “the pizza wasn’t folded in half” and “wow I’ve never heard that one before”. Then when I gave him the phone number, he got it wrong three times and got mad when I tried to correct him. When I was trying to clarify my explanation of the pizza, he cut me off and told me to stop. He had a horrible attitude the whole time, despite me trying to be respectful. I work in the service industry myself and it takes a lot for me to want to complain but the service my family received, or the lack there of,...