Tuscany Italian Market — Restaurant in Jackson Township

Very unprofessional and have HORRIBLE customer service! My boyfriend ordered two salads through Door Dash and they forgot grilled chicken on one of the salads. He called back to let them know and they said they would give him a $3.00 credit. I ordered a Mona Lisa WRAP that was supposed to come with a side of macaroni salad and a pickle maybe a week or so later again through Door Dash and I got a Mona Lisa SUB instead! At this point I was really frustrated that this was the second time in a row they messed up my order. I called and spoke to a guy name Vinny and made a complaint and he assured me that the next time I ordered I would get a credit that is worth what the Mona Lisa wrap costs which is $7.95. Well I called today and spoke to a woman named Janet who is supposed to be the manager which I don’t know how because she was so rude to me and my boyfriend on the phone and has 0 customer service skills. She told me that Vinny was not a manager and had no authorization to give someone a credit and that I should of asked for a manager when I called. First of all maybe you should train your employees better and let them know that in those situations to ask for a managers approval before promising a customer they can get a credit. Again this was not once my order was messed up but TWICE! She asked me if I ate the sandwich and I told her I ate only half because I wasn’t going to drive to Tuscany for them to fix my order when it was THEIR fault! If anything they should of had someone deliver me the correct order or again given me a credit! She told me she wasn’t going to give me a $7.95 credit for an order THEY messed up on! How stingy could you be? My boyfriend then called her back because he was the one who ordered the two salads that did not come with grilled chicken and he spoke to a woman who promised him a $3.00 credit but did not get her name and Janet automatically put him on hold and then hung up. He called back again and she did the same thing. The third time he called she picked up and all my boyfriend said was “ My girlfriend just called and said you weren’t giving her a credit for an order that you guys messed up on” and Janet started yelling over the phone being so unprofessional and told us that if we didn’t like the service then we could go order somewhere else and that we were acting like animals! How are you supposed to be a manager?! We were promised a credit and even though the person did not have any authorization (which is not our problem), they still should have honored it and spoken to him about it for the next time a customer wanted a credit.I’ve never been treated so poorly especially by a MANAGER! I will NEVER ever ever order from Tuscany again and it’s a shame because their food is delicious but their customer service is terrible and Janet really needs to reevaluate her customer service skills because she clearly does not have any. If I could give it 0 stars I would. So...

My family & I have been eating here for years, and it's a shame we won't be able to continue to support this business.

I stopped in today to order a sandwich & unintentionally misspoke, saying the name of the sandwich listed above the sandwich I wanted to order. I immediately realized my mistake and explained to one of the guys behind the counter that I had ordered the wrong sandwich. This was less than 30 seconds after the original interaction. He looks me dead in my face & tells me he can't change the sandwich order because, "the kitchen in the back already started making the first sandwich."

Meanwhile they were practically identical chicken cutlet sandwiches with mozzarella cheese. The sole difference between them was honey mustard going on the sandwich rather than vodka sauce. Again, my request to change the sandwich order was made within 30 seconds of my mistaken order.

I understand my mistake was probably frustrating for the people behind the counter. I wouldn't even have minded if the guy declined the request to change my order in a more respectful fashion. Instead he was curt and immensely unprofessional. It's never a good sign when a business abandons core values of...

I want to give a huge thank you to this place!! Now let me just preface that I always enjoyed the offerings here. Great quality, and great service!! Today, they went above and beyond! I purchased a few things to make bolognese with papardelle. When I got home, one of the bags of papardelle was not good(it had weevils), which is not Tuscany’s fault. The second bag I purchased was fine, and I was totally content just making dinner and not saying anything. My father and my wife got me to realize I should at least just call them and let them know what happened, which I did. I was not seeking anything in return. I just wanted to give a heads up. About 2 minutes after I hung up they called me back wanting to do something for me, even though I told them I was ok with it. Well I gave them my address, and not long after they came with 2 bags of le pettegole di gragnano, and a delicious loaf of prosciutto bread!!!! We appreciate the amazing customer service!! Will be...