Cousins Subs — Restaurant in Jackson

Update: it has been 2 weeks since our visit and my review. I contacted corporate as suggested in the owner’s response to my review. I waited 1 week with no response… Okay, this time I will contact corporate using my computer instead of thru my phone. Still no response after 1 more week! Very disappointed in a locally owned business that has been in business for so long (I have been a loyal customer since the beginning) that they don’t take the time respond to customer complaints. I guess it just might be time I take my loyalties elsewhere.

Stopped going here about 8 months ago and go to a different one for better service and subs. Had to stop here because the other was out of Italian bread and I was craving a meatball sub. Sad to say, they got the order wrong. Asked for no cheese and got cheese! I called and the gal who answered the phone said “ we are really busy and probably got other orders wrong too”. Talked to the MOD and she said I could come back for a new sandwich… sorry, not driving 10 minutes and hope you get it right. And the marinara sauce was like soup and she tells me that it is made to company standards. Yeah, don’t think so. I have been to many different Cousins and have never had “marinara soup”. Next time I will wait for the bread to get a sub made the way it is...

I must honestly say, after an employee left, April, who FINALLY ALWAYS GOT MY ORDER RIGHT, Jessie, the floating manager is a GREAT ASSET! I reiterated my order 3 times to him one day while he was at register, and he did the same to the sub maker. Well, I had wanted a bowl sub and got a regular sub without sides I wanted. Okay, sub still good. Not mad, just made them aware of wrong order. Jessie went out of his way to get me a free sub. He now makes sure to get people to make subs correctly. I have no clue how he is in his personal time, but here in Jackson, WI, he is a HUGE ASSET in this time of people scared. He is super friendly, seen him in a manager meeting and caring about the other workers. I think Jessie is amazing and personally hate to see him go. He gives so much friendliness. I hope he stays, super great guy! Thank you for your service, Jess! To corporate for Cousins! Jessie is the most friendllinest, wonderful person, SIGNED,...

Visited this afternoon as my work just moved into the Jackson Industrial center right across the street. This was my first time to ever visit a Cousins Subs. Purchased a meatball sub - after a few bites of my 15" sub I realized that the meatballs were cold and it was not worth eating the rest my my sandwich. I went to the counter and asked for a refund for my sandwich - they gave me a refund for half even though I only ate a portion of the first part of my meal. I didn't want to make a fuse with him about it, i just wanted to go get a good meal somewhere else. I don't foresee going back there anytime soon and am recommending those that I work...