Wendy's — Restaurant in Jacksonville

This store by far has the worst customer service of any Wendy's I've ever been in. Orders are always very slow to come out and usually wrong with no ownership or apology. Like this isn't enough what I witnessed today gave me no choice but to write a review.

My daughter asked to use the restroom but we were waiting at the table as I thought there was only one stall and we had just saw an employee enter. We then saw another older customer with a walker enter the restroom so we got up and proceeded over. When we entered there were two stalls (one standard and one handicap). The handicap was occupied and the standard was open. As my daughter went into the standard stall I noticed the feet of the person in the handicap stall were in the middle (no where near the toilet or sink). The other customer cleared her throat and stated that she really needed to use the restroom.

A few minutes later my daughter exited the stall and the employee finally turned on the water to wash their hands. When the team member finally came out of the stall the customer made a comment that this is unbelievable, you're not even handicap. The team member had the audacity to look at the lady and state "seems that's more your problem than mine", rolled her eyes, smacked her lips and walked out. Ridiculous......

Not only was this an older lady she was also using the assistance of a walker. She had no choice but to wait for the handicap stall. For that to be your response after you intentionally stayed in the stall.......hateful and childish.....I can't. I would have left her name but shocker she didn't have a name tag. I'm sorry Wendy's but as long as you allow team members with this kind of attitude to work in your establishment we won't...

I work overnight and they are advertised to be open late. In my opinion, if you are going to be open late, you shouldn’t run out of everything because there’s no point to being open and it will cause a lot of frustrated customers like me. I’ve ordered from them twice and the first time they didn’t have something that I ordered and it never even got replaced or refunded. The second time they didn’t have an item that I ordered and I was able to choose a replacement and I could either choose a drink or cookies and then it turns out they didn’t have any of that either. They also behaved as though they did not care at all and they just wanted me to leave, so they could hurry up and close the store. “Rolling eyes, rude tone of voice, non-caring attitude” I understand that working in the food industry is not fun and I’ve been there, but there’s no reason to take it out on day-to-day innocent people around you. Management needs to either not be open this late or make sure that the employees are making enough food to be there, even if I ordered my order at 12:22 AM and it closes at 12:30 AM, it’s still not 12:30 AM and all the machinery shouldn’t be off. Also, if someone is ordering fast food, it’s safe to assume that they don’t have a straw or a fork on them. Both times I’ve had no napkins or no straw in my drink and those things exist to be given to customers. I’m sure I sound slightly frustrated, but I’ve wasted probably about $40 and I tried to give this store a second chance after the first time, and it didn’t get corrected. I’ve also had to wait hours for something that should’ve taken 30 minutes and I’m hungry! Your job is to make the food and sell it, if you cannot do that then do not run a restaurant or...

The worst Wendy’s in Jacksonville, Florida. On 12/11 around 12:00 AM I received Terrible service from the night shift cashier a black slim young lady probably about 5’7 110 lbs. So at first she claimed that the system was done and they were only taking exact dollar amount after I told her that’s fine she stated there will be a wait on my order. I told her that was fine. She did asked me to move my car up so that they can prepare. 45 minutes later after numerous of cars drive by because you know the system was down I drove back up to the window. No one was there I had to knock on the window and a different employee came up and asked did I order? And did the cashier tell me to move up with a look of frustration on her face and I said yes. Maybe 5 minutes later the cashier come with the food laughing say “oh I forgot about you” then slammed the cashier window in my face. This had to be the worst service that i have ever received from a Wendy’s or any other organization in my life. I’m sure Wendy’s is losing money paying people on the clock who don’t want to work and will use the excuse that system is down to avoid doing any work. Is this what Wendy’s...