Jonny B's Brickhouse — Restaurant in Jamestown

I struggle with giving a bad review but... we arrived as a large group that the restaurant was clearly not prepared for, we we're greeted friendly and had a waitress attend our table who told us that she was new upfront. It took sometime to bring our sodas and my husband waited even longer for his beer. We gave the waitress our food order and waited. Our daughter was sitting at a different table because we were with a large group and we assumed she was being taken care of by the waitress tending that table. After a substantial wait (not exactly sure how long but at least two tables that arrived after we did had received their food) our waitress brought our sons order and informed us that our orders had gotten lost in the shuffle and just been entered... shortly after that our daughter came to our table and said no one had even taken her order yet. We ordered her food, she went back to her table and we waited. Finally our food came, it was very good. While eating one of the people in our group came over and said our daughter had still not received her food. I wish she would have informed us earlier but she's not a complainer. We waived down our waitress and told her and she checked on the food for us. It still took sometime for our daughter to receive her food and when she did it was just wings no fries, even though we were charged for both. Our waitress said she would discount our bill ( which we didn't ask for) but there was no discount given. We realize the restaurant was busy when we were there and our food was good but our overall...

This was Dine in a group of 8 of us. When first walked in no place to sit so they sat us in 2 booths. Then a big table opened up and we ask to move, which they allowed us to do. Half of the table had gotten there food the waitress lost or forgot to put my, my wives, and my sons order in and we waited at least 45 minutes while other people that had came after we had our food they recieved there food. It took the waitress at least 20 minutes after I asked where our food was to figure out exactlly what happen to our order... My family ate here last year with some friends and had really good food and service. My family and friends meet here every year for my wives birthday and our anniversary. So I honestly think the waitress that waited on us should be fired..Because next year we will find differant restruant celebrate at........... To the owner I understand your concern the only reason I said somebody should fired. Is I was upset... i understand every body is understaffed. And I know your staff work hard for the service they do provide. And Honestly with the 8 of us moving to a big table so we could be together was probably a little confusing for your staff my appoilzes. I also understand how stressfull it can be when you have a big group that comes in when your busy as heck... Thank you for taking your time to answer my review back....

We were passing through at lunch time and stopped in. The place was packed and several parties were standing outside. On entry, the rockstar manager/hostess/barkeep/waitress/cashier greeted us & adv there was immediate seating at the bar or a very ling wait for a table. We took the bar.

Soon after ordering, we learned it was graduation so over half the kitchen staff was off. In other words, they were very short staffed. I ordered a goat cheese wrap, which was very good- despite their forgetting to add the goat cheese... I didn't catch it until I was halfway done & refused compensation - I should have noticed sooner. The veggies were fresh, crisp & bright. My husband ordered a Philly Cheesesteak, which he said was pretty good - and the fried pickles, which we'd never had that way. Sadly, the kitchen skipped our order & we got our food 45min after the couple next to us finished, despite ordering before them. We were enjoying our beers, so, not a big deal but it could be for others. In all, 2hrs for a wrap and a sandwich. Our food was good, sans a couple of hiccups. The kitchen simply couldn't keep up with the demands.

Once again, the gal on the floor was hustling and was effectively doing the work of at least 4 people. She still managed to toss in a little small talk & have a good attitude. I needed a nap after...