Subway — Restaurant in Jamestown

I only eat at this Jamestown Subway location if i have a coupon and when I absolutely have to eat quickly because I am near there, and it is about only place to eat. FOOD: This is by far the most un-generous subway when it comes to meat and toppings. On top of that, the ingredients seem to be just thrown into the middle of the sandwich, instead of spread out evenly across the full length of the bread. BEVERAGE: The fountain drink machine should be shut down. One of the drink selections for the fountain drinks, either has water or carbonation streaming(not dripping) from the plastic.casing and drains into the trough. It has been this way for so long, that there is a film of minerals or sludge caking up around the plastic. The ice machine, when it use to have ice in it, would also dispense black, mold-like particles along with the ice. I reported.this.to management one time several months ago, and the last 2 times I have visited, they now have a sign that says No Ice. But if you ask for ice, they will dip some for you out of a cooler that they keep behind the cash register. The fountain drinks are always flat tasting, so, i just get a 20 oz bottled drink out of the cooler in front of the store. BATHROOMS: For.several months now, they will not let customers use the bathrooms. There is as sign on both doors that says the bathrooms are out of order. When I asked if it was available for me to just wash my hands, all the employee would say is...busted pipes. So, the last 2 times I have been to this location, I have used the restroom at the medical center next door. ATMOSPHERE: It is hit and miss as far as the mood of the staff, as to how you are treated when you walk in....sometimes ok, but, most of time, it is almost as if they are annoyed that the customer walks in, and that they have a job to do, when one does arrive. OTHER NOTE: I am not sure, but other reviewers think that this franchise location has been purchased by Hispanic or possibly Asian persons. I do not know if that is true or not. However, what i can say, is this....the atmosphere seems to be that of an asian/chinese restaraunt. Don't get me wrong, I have been in some Chinese restaraunts that are clean and kept nice. But, most, do not keep the amenities in working order.....bathrooms don't work, fountain drink machines not in use and offer bottled drinks instead, etc. Some things just do not seem right about this...

I ordered online. When I arrived the person behind the counter looked at me and the guy in line behind me and went back to working on the sandwich he was working on. I could see my food behind him and he just hand acknowledged me. I politely said “hi” and he very unenthusiasticly says “hi” almost as if “hi “ was a question. My food was ready and the 5 cookies I had were not ready. He says they” ran out “. I asked for a refund on the cookies instead taking the crusty dry options that had out. He says he doesn’t know how to do that and to wait for his manager who was “in the bathroom”. I waited in my car without my food for 10 minutes only to come back inside and stand in a line of 7 people ahead of me just to be told to wait again because she will make the cookies now. Before she offered to make the cookies she tried to get me to buy the same old crusty ones that were out. Once I refuse mf again she said the cookies were ready now , grabbed a cookies bag , put in the cookies and gave them to me immediately. If they didn’t have the cookies when I placed the order why not make them then? Or when I first came in and said I don’t want the old cookies as replacement? Everyone knows subway is never worth this much hassle especially when i ordered ahead because i did not have time to sit and wait for FAST FOOD. I would have appreciated an apology AT LEAST. But complimentary cookies would have made sense too. Will not...

I've gone to this Subway a few times now for catering for work and the order has quite literally NEVER been done when it was supposed to. They are always rushing to make the food after arrival. My boss also came to pick up the order once and nobody was even at the store. They had locked up and left to go do something else. And the catering order still wasn't done. He said they came back luckily soon after he got there and made the order there in front of him. The food is good, tasty, and well made, but just not ready when it is supposed to be. I arrived at 10:30 for an order that was to be done at 10 and it wasn't even done then. The staff is friendly, though. The Christmas decorations are cute. It's very clean. Not a crumb in sight. It's the nicest Subway I've ever been to honestly when it comes to aesthetic. But not a good place to order catering. In addition, they have signs posted everywhere that they don't offer free water cups and you have to pay for the water. Which in the state of NC is illegal. In the state of NC, a business that serves food, legally, has to provide free water. No big deal for me bc I didn't want any water but just another...