Baba's Famous Steak & Lemonade — Restaurant in Joliet

The food is good but the customer service is horrible. Every time I come they change the way they give out condiments...1st mild sauce was free, next just one mild sauce free and any additional .54 cents each. Now you get no sauce for free with the 1st one being .25cents and any after .54 cents each. On top of that, they charge .10 cents for LEMON PEPPER....seasoning!!!smh And instead of telling you all this is EXTRA...they ask you do you want it and just charge you...if I didn’t ask for a receipt I would’ve never known that I was charged extra. Then to put the icing on the cake, when the young lady asked did I want ketchup (the only thing free) for two orders, she got scolded by the older lady for giving me a handful of ketchup...she told her she only should have given me 2 ketchup packets! When she said that, I gave them some tips on being a better business and what customer satisfaction can really do for a business! With that being said, I will not give them my business anymore because if money is more important than giving out sauce and lemon pepper on a $10 meal then I don’t want it. They are probably pocketing the extra money because I’ve never been to any other BaBas or any place like it that charges for lemon pepper and doesn’t give at least 1...

Unfortunately, the service I received at this restaurant was extremely disappointing and does not even deserve one star. I went through the drive-through and asked a few questions regarding food allergies, but I had a very hard time understanding the employee due to a strong accent. I also ordered a watermelon lemonade, and after paying, I was asked to pull forward so my food could be brought out.

Still confused about what was said over the intercom, I went inside the restaurant to clarify. I politely asked if there was someone else available who might be easier for me to understand, as I was genuinely struggling to communicate. Rather than showing understanding, the employee became argumentative and insisted that she understood me. I explained that the issue wasn’t her understanding me—it was me having difficulty understanding her. Despite trying to remain respectful, the situation escalated into a frustrating back-and-forth, and I ultimately decided to leave.

This was one of the worst customer service experiences I’ve had in a long time. On top of the poor communication and lack of professionalism, the food quality was subpar. I will not be returning to this location, and I do not recommend it to others based on...

I was very disappointed with the food. Let me start by saying they were very busy. We couldn't place our order at the drive thru because we want to pay separately, so we had to go inside. That would have been great if I didn't see a roach crawling around on the wall after I purchased my meal. I began to wonder what's in the back with the cook. Your probably saying I would have got my money back. Fyi..you would be surprised what really go on behind closed doors. We were on a road trip and time was getting away from us. We blessed the food and ate. I ordered a six piece wing dinner with fries. I was excited that they were whole wings not wing dings. I opted out of the famous lemon pepper being sprinkled on my already cooked chicken. That was a mistake. The wings had absolutely no flavor. None! Bland! My fries were cold. I hate when I wait for cold food. I purchased a flavored lemonade for $3.50. I chose strawberry. Don't do it! It's pretty. That's all! No true strawberry flavor nor lemonade. No flavor! None. The lemon wedge at the bottom is just for show. The cashier was very patient...