David Nelson Exquisite Jewelry — Local services in Joliet

Worst experience ever!! to start my wedding ring was purchased here, well a month ago the band got bent so my husband took it into have it fixed, well needless to say they had to re-band the ring the cost was only suppose to be $200, well a week later we went to pick up the ring and it was $250 to get it back and the ring no longer fits my finger. At the same time my husband dropped off my wedding band to get fixed he also made another purchase, a new ring! well I was extremely excited I mean what girl isn't when they get jewelry from their husband well needless to say what an extreme disappointment!!! i had the ring 1 week and the top stone fell out so I took it back, they replaced the stone but I had to wait 2 weeks to get it back and I had to call them to find out if it was ready... well I had the ring 1 week and most of that time it sat in the black box that it came in as I do not wear my jewelry at home while I am cleaning and doing yard work. So I pulled the ring out of the box to wear it and it wasn't even on my hand for an hour when I noticed the same stone was MISSING AGAIN!!! So I went to the store to see what could be done about the missing stone and I explained to the lady behind the counter that this was the second time the stone went missing so she went to talk to Dave and let me say this the man was not the most pleasant person to deal with, just shy of basically telling me that the stones in the ring were junk and that it was pretty much my fault that the stone fell out. So now I pretty much have a ring that I can not wear for fear of the stones falling out and a jewelry store that doesn't stand behind its work guess thats the kind of services you get when you spend $3000 on jewelry at places like this. next time I think I will stick to the chain stores and buy something that I will get a guarantee with!!!

and needless to say I was not happy with the solution to this issue either, in fact Dave was more worried about his profit and reputation than making sure his customer was satisfied with the custom work he does. well Dave this is one customer who was extremely disappointed in the service you provided. guess you just lost yourself...

David Nelson’s Jewelers is a family owned and operated staple of Joliet!!! You get the best price, with the best quality on any thing that you buy. Dave and this establishment are pillars of Joliet’s community. Without his store front on Jefferson Street? I swear to God, I would think the world is ending. The quality of his jewelry knows no end! I have seen rare volcanic diamonds that could only be obtained by crossing the world over. Dave Nelson is one of those people that you rarely, if ever, come across in a lifetime. If you have jewelry that you need him to validate? He is always the first one to be generous enough to do it, even if there’s nothing to validate in an endless pile. No one else does this, trust me, I have tried. When my mother passed from breast cancer? I had so much questionable jewelry and there was no one or where to go that would check it all, except Dave. He was there for me, professionally, and always has been. Dave is exceptionally generous. His son is also one of my very best friends. If I could cover all of the times that Dave was there for me as child? I would. How many times he put dinner on the table for me while I had none? How many times he stuck up for me to bullies? How many times he had pig roasts and invited the entire community? I could go on, forever. This place? These people? They defy quality and kindness. They show you the very definition of ‘Class’. So, when my jewelry breaks? When I need any jewelry? There has never been a question in my mind on where to go. David Nelson’s Exquisite Jewelry is it. Support Our Local...

I've been bringing my watches to David Nelson for over 6 years and they do a fantastic job even if it's sizing a watch that isn't their own. They treat me like family and David the owner has personally returned my calls when I had questions. And he also sets the example of what all business owners should be like and the friendliness of his entire staff are second to none. It takes a unique individual to relate to everyone on their level and that's why he has a successful clientele that's shopped there for decades and continue to come back. David and his staff have succeeded where most other businesses fail and I'd like to encourage everyone to look at all his stores unique and exquisite jewelry and let him create something for you that will not only bring a smile to your face but a tear to your eye as well.

"David I want to say thank you for treating me like you'd treat your...