Lets start out by saying my disappointment at your restaurant started on August 1,2021. My friend and I came for a early dinner. We were seated right away. Someone brought us chips and salsa. We waited and waited ( 40 minutes) for someone to take our drink and food orders , no one came. When we saw another party who was just been seated had waitress take their drink orders . That prompted us to get up and leave , I expressed my displeasure to staff before leaving . My girl friend received a call from Armando, the manager on duty, that afternoon to accept his apologies for the substandard service that we received. He voiced his concern on receiving a bad restaurant review. He invited us back and said he would accommodate us with a "discount" on our next visit. We took Armando up on his offer this past Saturday afternoon. We told him who we were and he remembered us. We were seated outside on the patio when we received our chips and salsa, Soon after a waitress took our drink orders and our dinner orders. Service was great, however, when I got the bill there was no discount of any kind that was promised. I went to the front of the restaurant to ask for Armando a lady told us that he was gone. I don't know how La Mex trains their managers on customer service, there is definitely issues with communications with their staff. Armando should have handled this way. I was expecting him to come to our table and ask us how our service was. Ask us how a meal was, then tell us what he was going to discount on our meal and drinks. He dropped the ball totally! A wise man told me long ago" feedback Is gift" Merry Christmas La Mex or should I say Bah Hum Bug.