All employees are clueless and very rude. The manager, Stacey, is horrible, rude, and next to impossible to deal with. If you have any issues with your order/food, don't expect them to do anything about it but give you a hard time and be rude. When we ordered, we were hung up on twice. Once by a male employee and once by the manager. When we asked for a refund, the manager claimed she gave us one but when we called corporate customer service, we found that she had re-generated the order and charged us twice instead of refunding anything. They are also extremely Military unfriendly and it's almost as if they treat us even worse when they find out we are civilians which is horrible considered they are right outside one of the main gates to base and I'm sure Military are most of their customer base if not all of it. We refuse to order from this Papa John's ever again and have never had such horrible...
Read more*Edit... looks were deceiving. The pizzas are still undercooked. Not sure what is happening. Maybe they're cooking them too fast. Idk. The workers were polite. The manager is caring. It's just not correct.
**Edit... they have replaced the order and it looks 100% better than the last time. Well done is a new mandatory cause we're still wary, but, we appreciate the attempt to fix our situation.
Twice our pizza has been undercooked. This time, I ordered 5 pizzas and even the plain cheese was soggy and thin. The free garlic knots I got through the app were sent without sauce. We'll be ordering elsewhere from here on out.
**update 5/2021 We paid extra for pineapple and it wasn't put on our pizza. Every pizza we order is well done cause we still...
Read moreFood made me sick a couple days ago and the driver never let me know the food was delivered. I'll give them a shot one more time, but if they mess it up again then I unfortunately will just have to stick with Dominos or Pizza Hut from now on.
Update: 19 April 22 - The manager last night, Kaiya, was overly generous. She called me and let me know that since there was no drivers she canceled the order so my money can be refunded back. On top of that, she said I can still receive the food for free which is overly generous and highly appreciated. Give her a raise and/or promotion if you are watching corporate! She...
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