My husband and I went there for the first time today. The interior was clean, and the staff was friendly. We ordered ramen, sushi rolls, and spring rolls. There were two other tables of customers in the restaurant besides us. After a while, the sushi rolls came out. Once we finished eating, the staff cleared our plates and asked if we wanted anything else. I said no and continued waiting for the rest of our order. However, after waiting for a while, the spring rolls still hadn’t come out, so I asked her about them. She said the rest of our order wasn’t ready. After waiting another five minutes, the spring rolls were finally served. After we finished eating them, she asked again if we wanted anything else. I told her I had ordered ramen and asked why it hadn’t come out yet. She panicked, checked the order, and said I hadn’t ordered ramen. I told her several times that I had ordered ramen, and my husband also heard me giving the order. I told her that if the ramen hadn’t been prepared yet, I would cancel it. I was upset, so I paid for the rest of the food and left. To be honest, the staff didn’t speak English very well. Staff members should confirm orders with customers when taking them to avoid issues like today. It seems the owner needs to provide proper training...
Read moreAbsolutely phenomenal sushi! Nara Sushi is a great go-to spot for both casual dinners and special occasions.
The Food: The fish is incredibly fresh and of exceptional quality Creative and beautiful presentation on every plate Perfect rice texture - never too sticky or dry Extensive menu with both traditional favorites and innovative specialty rolls They have several really tasty signature rolls
The Service: Attentive, knowledgeable staff who offer great recommendations The sushi chefs are friendly and skilled - watching them work is part of the experience Never felt rushed, even during busy dinner service Reservations honored promptly
The Atmosphere: Clean, creative, elegant decor with comfortable seating Perfect lighting and ambient music level for conversation Great attention to detail in everything from tableware to napkins
Whether you're a sushi connoisseur or new to Japanese cuisine, Nara Sushi delivers a superior dining experience. The price point is not cheap but reasonable considering the quality and portion sizes. Eaten here with family multiple times, and everyone leaves impressed. If you haven't tried it yet, you're missing out on one of the best new sushi spots...
Read moreI’m very disappointed with how my recent experience was handled. After an uncomfortable situation at the restaurant, I was told that someone would follow up and make things right. Unfortunately, that never happened. Despite reaching out again, I received no response. I also left my phone number for the manager on the reciept.
What’s particularly disheartening is that I’ve been a strong supporter of this business—I’ve referred many people, purchased lunch for an entire office of over 20 people, and even created a positive video review on my social media. I believed in the service and the quality here.
It’s unfortunate to feel dismissed after demonstrating that level of loyalty. If a commitment is made to resolve an issue, it should be honored. Ignoring a customer’s concerns reflects poorly on the overall integrity of...
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