Garden House Cafe — Restaurant in Kansas City

I would go back if the baristas and owner were nice but seeing as every bad review is met with passive aggressiveness I can see exactly why the baristas were mean to begin with. It seems this entire staff is just disrespectful. Like I get that someone is criticizing your business, I truly understand how that is a personal experience. But I feel like being kind about it would be so much better to go about it rather than invalidating the experiences of others and being defensive. Yes your baristas are mean, multiple people have said this. YES it's a reoccurring thing no excuse will make it okay. They seem to be annoyed with everything. When I came in and ordered they didn't even want to make eye contact. Never said anything else to me other than my total and asking what I want to order. I TRULY get how exhausting customer service can be I really REALLY do as I have and DO work in this industry, but I feel like it goes past that. Makes the customers feel like burdens for even coming in. Genuinely if you want your business to thrive then why would you make everyone who comes in feel like a burden? Obviously people won't want to come back because of that. Simple things you could try: being kind, being understanding, hearing people out when they have constructive criticism. Atmosphere would be way better with good...

Having been to hundreds of coffee shops - I think Garden House has likely taken the spot for best coffee shop in KC for me. The setting is fantastic, with plenty of seating and room to enjoy a quiet morning coffee. The addition of handmade goods and other items for sale add a lot to the space.

If you are nerdy about your coffee, you will not be disappointed. The space is great, but the coffee is better. The level of quality and consistency is rarely matched by other shops. Their single origin offerings have always been spot on, and I think the espresso was likely the best shot I've had in my life. It is incredibly hard to have such high quality and maintain it consistently, and it is no mistake that you will find that here. You can tell a lot of love and care goes into this shop and that is why I find myself gravitating here every...

My friends and I came here for the first time and were really excited to try it. Unfortunately, the service was very disappointing. When my friend asked, ‘Can I see a menu?’ because she couldn’t see it clearly, the male employee gave her a dirty look, pointed behind him, and said ‘It’s right there.’ He wore a black and white baseball tee and had tattoos. His attitude was awful and unpleasant. No smile, no kindness, and it felt like he was annoyed to even be there. It gave us the impression that he thought he was better than us. Honestly, when working in customer service, even if it’s just being polite for the sake of professionalism, there should be a basic level of friendliness. The rudeness really ruined the mood, which is disappointing because we were so excited to...