Paradiso's Restaurant — Restaurant in Kenai

While dining options in Kenai are few and far between, please do Yourself a favor and avoid this location if possible until reviews start to show consistent positive experiences as a result of the management and ownership understanding and rectifying their food/service shortfalls.

Was born and raised in Kenai and Paradiso’s was a consistent and beloved dining experience for me and my family for 30+ years. Recently returned for a visit and was so very disappointed to see how far this place has fallen from grace. We ordered 2 Seafood Arrabiatta Pasta’s and a Caesar Salad to go. Got back to our lodge to eat and found that neither of our pasta dishes had any scallops in them, and were effectively half the size of what they once were. Missing protein is a fairly big deal given their online menu from their own website lists the inclusions as Halibut, Shrimp, and Scallops. And at $39 each, I expect the order to include all those items. Then we found the Caesar Salad was sent with absolutely no dressing. Called the restaurant to explain our disappointment and give them an opportunity to make it right in one way or another. Was abruptly put on hold by the hostess and forced to wait for the manager, who took no accountability, claiming “they don’t have scallops and she didn't make or pack that salad, sorry.” No attempt to address the issue at hand was made, or true apologies extended. Your own Website claims this menu item features scallops, so if you no longer have scallops, you must update that menu listing. In the interim, it’s false advertisement of a menu item and I have to second guess how accurate menu descriptions for everything else truly are. I don't typically take the time to write reviews, but this manager’s indifference and failure to provide some semblance of proper customer service in the face of clear failures wasn’t something I could let slide. Please work on...

We called our order in about 45 mins prior to arriving, when we arrived, it still wasn't ready so we waited outside for about 10 minutes. Went back in and the waitress told us that it was still in the oven. So we proceeded to wait. Finally she brings out one pizza... While still waiting almost another 20 minutes, the waitress kept ignoring us, when I tried to ask what the hold up was, she went into the kitchen and never came back out. About 15 more minutes later she's comes out and says there's a problem with the oven. She never asked if we wanted to have a seat to wait or if there was anything she could get us or do. Almost an hour and a half has went by since placing order and finally the second pizza comes out. Still we haven't received the rest of our order. We also had 2 separate orders of cheese sticks. Waiting about 20 more minutes she brings out one box of cheese sticks. I looked confused, she said is some wrong, I said yes we have 2 orders. She said oh I put them in the same box. 🤦‍♀️ Well this order was going to 2 separate households. So I told her, she got an attitude about it, and went to get another box. By this time our 1st pizza has been sitting for an hour. The service was like I've never seen before. We were not offered a refund or discount on almost a $90 order. Won't be visiting this business again. Once we got home, the pizza that went to my house was black on the bottom and soggy. Disgusting. My kids didn't even eat it and they'll usually eat anything....

Paradisos is a restaurant that has been on the Peninsula for a long time and owned/cared for by a local family. It is one of my favorites because of how hard the staff work as well as the fact that there are not many other places that offer their services here. Once in awhile something might be forgotten in an order, but the staff are always pleasant and fun characters the times I have been inside in person and the restaurant is vibrant. If I had one suggestion as a long time customer, it would be nice to see more genuinely Greek dinner options on the menu or to have some new choices more often like orange blossom pie, bougatsa or even beetroot salad and mousaka, but they do offer a lot already. I would say they have become something of a local steak and pasta house with Mexican-American options if I had to summarize their menu in a nutshell. Their delivery is also very accommodating and fast. 🥰 I appreciate the effort they took to deliver my food since I am currently held up at home thanks to an injured knee. They're very wonderful and there's always a bit of...