Azteca Kennewick — Restaurant in Kennewick

I was very disgruntled with the service here. I was disappointed with the first impression our server gave us, he greeted us is a hurry despite it not being a busy service hour. I have worked as a server and bartender before at an Azteca in Seattle and understand the mechanics and general flow one is to follow when working a restaurant of this caliber.

Our server’s attitude furthered declines upon hearing me converse with my family in Spanish. We received mostly broken chips, our drinks were delayed purposefully while he made eye contact with us.

My father had asked for a 3/4 cooked carne asada, the server did not understand and asked if he wanted it well-done instead. We clarified and again he seemed unsure purposely.

After we received our food, he rudely asked my father “if this was good enough” and urged him to check the carne asada. I was surprised because we hadn’t been talking to him in that tone to warrant that response from him.

As we ate he was not checking-in on us, which as a former server, I know how important tips are and this is a way to chat up your customers for a friendlier interaction. As we finished, he came by, asked us if we wanted anything else, when I decline, I politely asked for the check instead, he replied with a sarcastic “gracias” and rushed off. The interesting thing about this is that we were seated literally in front of the cashout terminal, and there was no other patron that was being checked-out, but he purposely took about 10-15 minutes. To which we decided to wait by the front register instead, as perhaps the check-out process may be different at this location.

My tab and debit card were redirected through an other server, and she promptly finished up my order on the terminal to check-out.

I don’t know if this gentleman was the owner, he wore a gray shirt with no name tag, older gentleman like mid-40’s. All I know is that I would much rather spend my evening elsewhere, then to be belittled for speaking Spanish. Come on now Kennewick,...

It was my mother's birthday and we decided to go to Aztecas. There was only 1 other group there which we had a variety of seats to choose from because it was basically empty. The gentleman who sanitized our tables did an excellent job. It took us only 5 minutes to look through the menu, then we ordered our food, while we were waiting, we literally finished our chips and almost our drinks and waited for an hour and remeber there is only one table. I did see the waitresses by the bar and gossiping with each other. We are not the type to complain but this experience was the worst we have been through in a restaurant. When our food was ready only one plate was warm and they did not even bring all the plates at the same time. And on top of that our Carne asada was charcoal burnt. The Coctel Camarones's it literally had only 5 shrimps. Our whole bill came up to almost 100 dollars, which should have been less. Although I did tip the gentlmen because he provided excellent service compared to the waitress. I don't recommend others to this place. They should hire new staff and especially a new cook (well not...

🚨🚨🚨🚨 Warning!!! This place has terrible customer service!! Coming from out of town, looked on Google Maps for places to eat and posted hours. They say they're open until 10 pm but called at 3pm to make sure. The lady on the phone assured me "yes we're open til 10". Arrived at 9 with the"OPEN" sign on and doors unlocked...people inside. Sat down and girl comes over to ask if we came in thru the door...um yeah. Said sorry we closed at 9. When explained how we called earlier, the girl said "no,that's not our phone number "... then I dialed it and heard it ringing!! "Hostess" came to our table to ask if we just called,,,yup we did! She asked when we called to verify the hours...THREE PM!! "OH I DIDN'T COME IN TIL FOUR" When I showed them the listed hours on Google Maps, they said that was their Summer hours and can't do anything about it although GM says updated by owner 3 weeks ago! Besides,we were told they were open til 10 on the phone 6 hours earlier!! Avoid this place! Matter of fact, avoid this entire town if you are traveling & need something to eat after 9 pm! 🚨🚨🚨🚨 You all made me go to...