New Great Wall Chinese Restaurant — Restaurant in Killingworth

They gave my husband the completely wrong food in the bag and essentially charged him wrong. They had the last4 # of my cell on the receipt, so clearly they confused themselves.

I UNDERSTAND MISTAKES HAPPEN…

HOWEVER-I called and stated the issue. She read back what was in the bag. “Yes, ma’am, that’s not what we ordered.” To confuse it even more, the order we received didn’t have everything in it. She then needed my order AGAIN, fine. Had to repeat it THREE TIMES.

She proceeded to say we could come back and get our order. Well I made sure to mention I wanted it cooked again due to the 45 minutes passing. Ok, she told me 20 minutes and NEVER offered to deliver with it being their BIG mistake. However, I figured they’d make it right not make us pay the $6.90 difference.

NOPE. Husband got there. The employee made a big deal all the food wasn’t in the order. Well I don’t know what to say AGAIN YOUR MISTAKE.

NO APOLOGIES OFFERED. My husband said she was annoyed the whole time. She then asked for the $6.90 LOL. My husband handed her a $20 and said actually YOU owe me $6.90 for my gas and time especially since your sympathy is non-exsistent.

He got home-food is cold and soggy. Clearly it was the original and not new. She said someone else got our order and took the food we got and took it back. THEN TO TOP IT OFF-I noticed she gave us the egg rolls from the wrong order we received.

I called and she argued. The receipt says 4:50PM that’s proof.

OMG NEVER AGAIN. DO NOT ORDER FROM HERE DURING COVID. I’m a nurse and this is so dangerous and unsanitary. I will drive 30 minutes instead.

We threw the 47$ of food out.

Note to owner: NEVER TAKE FOOD BACK. You don’t know what people did to the food if they’re mad. Just APOLOGIZE and ask to customer to come back for the...

The new owner has really turned Great Wall around. We use to have to drive down to Clinton to get our Chinese food, now I can say I do not have to travel more than three minutes down the road, the food is always ready by the time they say it will be if it isn't sooner. Food is not greasy (sometimes you'll get an egg roll or sweet & sour chicken from other restaurants and they are just a grease sponge). Everyone is very courteous and willing to explain what comes in each meal, etc. A very nice Chinese restaurant that I would recommend to anyone especially to North Madison and...

The food was very good but the egg rolls were way over cooked. Sweet and sour pork and roasted pork with vegetables was good. Even though the egg rolls were dry and overcooked, the rice was actually good. It's the first time ever that any chinese restaurant actually cooked the rice soft and it had onion, pork and carrots in it. All other places the rice is hard and nothing in it. So, the food was great but they need to not fry the egg rolls to a dry inside to dark and crispy on the outside. We will be ordering...