McDonald's — Restaurant in Kingwood

The past few times I have gotten food at this McDonald's it has been absolutely superb. It has been fresh and has had a wonderful taste. I usually just order from the Dollar Menu because I usually have to buy for a bunch of people but since this McDonald's as new staff and the food has all been so delicious, I am anticipating when I can take a day to myself to just go alone so I can grab myself a Big Mac and see how good they are at this location now. I had actually stopped buying any food at this location for a long time before they got be employees because the food was always disgusting, it was either burned or not done and the fries never had salt and were always super soggy. Now the food is perfectly cooked, the fries are salted and back to the way they should be and everything is just fantastic. I eat here a lot now, every few days I stop and order for everyone in my household. The reason I gave 4 stars and not 5 is due to the wait time. Out of the past 5 times I have been there, I have had to wait in excess of 10-20 minutes just to order and/or wait in excess of 5-10 minutes on my food after my order was taken and paid for and its usually waiting for both so I am waiting around 15-30 minutes or longer each and every time I visit just to get my food which is a little much. They do apologize for the wait time but that's not the solution to the problem. I have not once been offered a coupon or anything for having to wait those ridiculous amounts of time to place and receive my order. It seems as if they may be short staffed or perhaps they are generating more business since they have the newly remodeled restraunt and much better and cleaner employees and the food has been tremendously better. The wait time issue is something that needs addressed and needs addressed promptly. No one wants to wait sometimes 30 minutes to order fast food and receive it, people expect fast food to be ready if not when they order, within 5 minutes for sure. I believe the issue is that they are receiving a lot more business as the parking lot always seems full and the drive thru always usually has a long line and do not have the amount of staff required to get the orders taken and prepared fast enough for the increase in business they seem to have received since the remodel and new employees came in. I'd say hiring additional employees, doing some upgrades to the size of the kitchen and restraunt itself and installing a second drive thru lane would definitely help with wait times! It's food for thought and couldn't hurt anything. Also another reason for 4 stars and not 5 stars is because theyshut down tight at 11pm and there is no other restaurants in Kingwood open after 11pm either so if you need a late night bite, its either junk food from a convenience store, something from Walmart, cook yourself or if you really want McDonald's head to Morgantown to get it! If the wait time can be cut back a bit and they would stay open until at least Midnight or 1AM, I'll give a 5 star review! Also, if a customer is kept waiting more than 5 minutes on their food, at least offer them a small coupon for $1 off their next purchase or a free soda or just anything! It makes them feel better and lets them know you are aware they had a LONG WAIT and that they are truly appreciated ad customers, just saying sorry doesn't quite cut it when the customer has waited for a...

This place is the worst choice in Kingwood. Save yourself the trouble and find another establishment to patronize. The people working the counter are rude, incompetent, and very unprofessional. During my most recent visit, the waitress we waited almost 15 minutes to be waited on. This was after the girl was rude to the person in front of us when he inquired to the fact that he had also waited 15 minutes to be waited on. When the girl was taking our order, she would turn around in the middle of it and start joking with another worker. Then she turned back around and said now what did you want? Should have known to walk away then. As a result of this, we did not recieve our entire order because despite repeating it back to us correctly, she screwed it up and lost part of our order. Also, we had a free latte on our McDonald's app. But, due to the way she entered the items, our order ended up costing more with the free latte than it would have if she would have rang it up the way it was ordered. For over 20 years this location has continued to go down hill. The quality of service and professionalism continues to lack. The restaurant is regularly dirty and unkept. Orders are constantly wrong and there is no pride in presentation. The best thing they could do is burn it to the ground. I have no doubt that if someone opened another McDonald's across town it would put this one out...

If I could I would give them 0 star rating I have visited the kingwood wv location 3 times this month the first time I asked for no cheese on my sandwich and fresh fries the woman waiting on me got a attitude with me about it and when I recived the meal the fries was not even hot and there was cheese on my sandwich the second time I visited there I asked again for no cheese on my sandwich and once again recived my meal with cheese and today 8/20/24 I went in to order stood there for 45 mins and no one come to the counter to even wait on me for 30 mins then one woman came up and said we are out of alot of stuff and walked away I continued to wait another 15 mins and still no one came up to take my order the was pouring soda out of 2 liter bottles for people in the drive thru but would no even come up to say hey I am sorry we are busy be with you when I can or anything there was even a woman waiting with a cast on her foot and stood there for a long time until she couldn't handle standing anymore this is completely uncalled for I will not be returning to this...