Monroe's — Restaurant in Kingwood

APPALLING CUSTOMER DISCRIMINATION and NON-EXISTANT CUSTOMER SERVICE -- On Saturday, April 19, 2025, I and 2 family members arrived here for a quick bite prior to attending the Buckwheat Royalty Pageant at the Civic Center. We timed our arrival at 330pm to give 1 hour 15 minutes to eat, so we could leave at 445pm for the drive to the Civic Center, where doors opened at 500pm and the Pageant started at 600pm. Upon entering, we were greeted by a Hostess, who seated us in a booth. She gave us 3 menus and said our Waitress would be with us shortly. Our Waitress (Abby) arrived and took our drink order for 2 ice teas and 1 ice water. From the menu, I chose a White House Sandwich, my sister chose a House Salad, my brother-in-law chose a Ruben Sandwich. Abby returned with our drinks and took our food orders. She headed to the kitchen at 335pm. Abby promptly returned with the House Salad for my sister. (Side note -- the salad was very wilted, not cold and the bowl was only 1/3 full -- extremely small.) As we waited for our 2 sandwiches to arrive, other customers ate or waited on their own food orders. More guests continued to arrive and be seated. By 405pm, our 2 sandwiches had still not arrived. Our Waitress (Abby) frequently walked by our table to deliver food or to take food orders for other guests. Abby made no attempt to stop at our table to update us on the status of our order, nor did she return to refill our drinks, while we continued to wait. By 415pm, we still had not received our 2 sandwiches and no further communication from Abby. At this point, a couple seated in an adjacent booth, waved their hands at a Waitress (not Abby) across the room. When she came over, the male guest told her they had been waiting for over 50-minutes for their food and he asked why it was taking so long? The Waitress went to the kitchen and returned to say that "special guests" had arrived in the Cafe Room and they were being given "priority" over all other customers. (Yet many other customers had arrived 20-30 minutes BEFORE the "special guests") The man asked when his table's food would be ready? The Waitress replied their order "had just been started by the kitchen"... now a FULL HOUR AFTER he and his companion had ordered! I then asked this Waitress about the status of OUR own order. That's when Abby arrived at our table (at 420pm). We told her we were attending the Royalty Pageant and we were rapidly running out of time to eat our sandwiches, which had not yet been served. Abby advised us that our order had NOT YET BEEN STARTED BY THE KITCHEN....(now 45-minutes after ordering). Abby said "special guests" had reserved the Cafe Room and they were getting "priority" service. I chose to go to the Cashier Desk as my family went to the truck. I was met by the Hostess that had seated us. I explained to her that we had patiently waited from 335pm to 420pm (45-minutes) for our 2 sandwiches and we had just been told that the kitchen had not even started preparing our food! I told her this was UNACCEPTABLE SERVICE and we couldn't wait any longer. She repeated the info about the Cafe Room guests needing priority. I told her that I and my family were attending the same Pageant and we had arrived 30-minutes BEFORE the Cafe Room guests. She charged $19.16 for 2 ice teas ($2 each) and the House Salad ($7), which actually totaled only $11 plus tax. At no time did the Hostess or Waitress ever come to our table to apologize for, nor explain why, our food was being delayed. Since the Hostess knew in advance of the "special guests", she should have told us, and all early arriving customers, that all food orders would be delayed! The fact that Monroe's chose to (1) DELIBERATELY DISCRIMINATE against early arriving guests, (2) chose to BLATANTLY DISREGARD normal customer service standards, and (3) OVERCHARGE us because we chose to leave is UNACCEPTABLE! Monroe's is not worthy of new or repeat guests and is an UNPROFESSIONAL, SMALL-TOWN RIP OFF masquerading as a place to eat. It can't be called a restaurant! DO...

MONROE is a restaurant of old fashiion looks with not modern facilities updated but it satisfies with PPL WITH their menus of more luncheon style to bar side food items ss my party said not satisfied with their wait as not busy with ppl ..as my order chicken alfredo came without chicken??? An 30 to 45 wait FOR first order the chicken alfredo without chicken came another 20 minutes wait ..so not to offers to reheat or bring out a completely fresh new replace with hot noodles or side broccoli warmer.. Sadly my food waa eaten cold noodles as side items and new redone plate of grease chicken over cooked as juice from greasy top stop as the sauce was overly parmesan cheese too much .. As my party member complained food cold and bland tasted with fish and chip meal ? As said before same grease use for both items blanded taste.. it as washed down with beer item as how cheeses burger not taste is same greasy cook her burgers as french fries blandes greay taste was asked for ranch dressing for some flavors to be added .. As customer service ppl frienly very long long waits for food items to waiters too budy chattinv each other or cook time or service slower then proper waits to As children needs with parents care with an baby to toddler nothing offer as high chairs as even a family changing table areas as health codes it seem this place is old fashion decor needs some more family needs as handicap entrances if any handicap issues i do not recommend lots of old rail tiles stairs as crackly entrance of old wooden tiles with lots of bees nesting in them as i visit was a pray not get stung in as out of tis building as hope not have bees inside highly allergic to them as outside over flowing flowers welcome these bees..I wil not be returning till wintertime its call spray or return outside or as for others safety when doing business for the public services ..now nature is of it own venture of sources their are safety issues here for handicap ppl ..as ppl with allergic to flowers or bees overwhelming as old rail tiles harbor bees nesting as old crackly stairs as rails loosely moves as not much support to hold onti as old. Wood as splitting As rating this is what you might say old fashion needs some upkeep as update for public service as safety .as a real busy full day or night hmm hope your not wait for ever good luck to go check out as mine as my guest were not satisfied with their food item as fresh not seem fresh or overwhelming too much not as pleaed as hope..If not its not much in this unique older township location... guess what's keeping them open only ?? Go check out as other feelings are different..use yiur own judgement ..as say will try again in winter time hope not snowy cause of rail...

I went here for Valentine's Day dinner and the service was friendly and very fast. The food was good, but the desserts are where Monroe's shines. We got the pulled pork nachos as an appetizer, and they did not skimp on the toppings. They consisted of a small bed of tortilla chips piled with flavorful and juicy BBQ pulled pork, diced tomatoes, sour cream, jalapeños, and salsa, then drenched with a cheese sauce. Pretty good stuff.

The side salads were a bit sad-looking, but to be fair, it's a side salad. I had the pesto pasta and added steak and shrimp; I also finished the other half of my girlfriend's steak alfredo. For starters, they clearly put effort into the presentation, as you can see from the pictures. I liked the fact that it was a creamy pesto because sometimes regular pesto can end up too watery. It was a solid dish; however, my steak seemed basically unseasoned and the bread was extremely salty and too crispy for my liking. In contrast, the steak in my girlfriend's dish was seasoned quite well and had lots of flavor. As for the alfredo sauce, I can vouch for it as well.

Now for the star of the show: dessert. Our waitress came up to us with a huge tray filled with tasty, homemade treats. Of these, we selected the Oreo cheesecake, the turtle cheesecake, and the "Better Than Anything/Everything?" chocolate cake. Listen, I'm a certified glutton when it comes to food, and these are some of the best desserts I've ever had. Everything was sweetened, flavored, baked, and topped perfectly. Lots of people end up with a dry and crumbly chocolate cake that is only saved by heaps of frosting. The one I had here was super moist and basically melted in my mouth. The cheesecakes were also ridiculously creamy.

Overall, not a bad experience by any means. The shortcomings of the main dishes might have just been an off-night, especially since we came so close to closing. They have an interesting menu and I would definitely be down for giving them another shot, even if just for...