Burger King — Restaurant in Knoxville

The food was great. However the whole entire experience was ruined because of the front cashier on duty. I came in to place a to go order on Nov 2 at about 615pm. I ordered onion rings 2 double cheeseburgers and ghost pepper chicken fries a medium fry and 2 drinks .The food was great. But when I went inside to place my order first of all the young lady that was the front cashier just looked at me. She didn't ask if she could take my order, if she could help me or anything. While she was looking at me waiting for me to place my order she was talking out loud pretty loudly but not to me or anyone in the store. I realized she had an ear bud in one of her ears and she was talking out loud hands free to someone on her phone. When I tell you that the entire 25+ some odd minutes I waited on my order that she was talking loudly on a personal phone call the entire time, that is no exaggeration. Plus myself and the other person waiting on their food had no choice but to stand there and listen to her whole conversation. She was so loud that even when she had her back to us and was gathering the sandwiches out of the warmer we still had no trouble hearing every word. After she had collected all of my food except the onion rings, she was like oh yeah, and told the guy in the back to drop some onion rings. That should have been done at least 5 minutes before that!! So all of my food had to sit there unnecessarily while the onion rings were cooking. When I finally got my food and started to leave, she was still up front talking on that personal phone call. To make matter worse she truly acted as if the personal conversation was her priority and not her job and certainly not customer service. It was like her job duties were secondary, an afterthought almost. She acted bothered when I had to interrupt her phone conversation to ask for onion rings sauce. I don't know how she thinks this is ok on the job behavior. I'm not sure if a manager was there but there was a kind of young guy in the back making sandwiches and an older guy working the drive thru that appeared to have on manager attire. But he just walked back and forth by her numerous times, never saying a word to her or admonishing her for being on the phone. I literally just couldn't believe it and I still can't. If I pull up to this BK again and see her working I will opt out and go somewhere else. That was simply ridiculous! I would t have a job if I behaved like...

The employee at the front counter is RUDE AS EVER. From the moment I walked in, she took forever to come and take my order (I was the only person in store, and nobody in drive thru. And she was just walking around). She didn’t even let me finish when I was ordering, after I said my first thing she said okay and gave me my total and asked whether it’s cash or card. I told her I wasn’t even finished ordering and she said “yea, what else then” I had to ask someone else for some ketchup, because she just turned and walked away when I asked her for it and she got upset with me (and the person that helped me) that I had asked someone else to get it for me even though she ignored me when I asked her. She was just all around rude the whole time I was in there and it was completely uncalled for. Employees name is...

My daughter went through the drive through and the coupon code had expired. My daughter asked to call me so I could reset the code and they said no she wold need the coupon in hand. She again said it was a coupon on the internet and he said that she had to have it in hand. She was picking the food up that I was paying for and I was using the coupon from my app. I tried to call the store and have it cleared up and he said there is nothing they can do about it. I used to eat at BK often, but the food has gotten worse and worse. The services has gotten worse and worse. I will never go back to this Burger King again. Even with gas prices where they are I will go to the Burger King that is much further from my house then to give this restaurant anymore of...