Papa Johns Pizza — Restaurant in Knoxville

I ordered a pizza on September 5 from Papa Johns on Asheville Hwy in Knoxville,Tn. I waited a 1hr and 15 min for food when I got my foodit was cold as frosty the snowman. I called to get money back and was told no refunds and that I could get another pizza. I waited another 1hr or so food and once again food not right told the driver I didn't want it and let him have it... I called the store and was heated mad by now. I asked the mngr on duty to speak with upper management he stated that he couldn't give out that information so im like ok whatever and hang up.. Well 5 minutes later the store owner call me I tell him what happen blah blah blah.. By the way I have whole conversation recorded. He assures me all these great things. Well today is September the 14th and no return to my so called prepaid card as he stated verbally and through text today. I reach out to him to see why my money has not been returned he starts yelling and screaming talking about if I had a bank and not a prepaid card then my money basically would have been there. By the way it's not a prepaid card and even if it was it's still my money. He basically feels that way because his stores serves mostly the inner city and we don't have bank accounts we only can get prepaid cards.. Lol joke.. I want the people of Knoxville to see how prejudice and how big a liar this owner and store is. Please don't support this store take your business and prepaid cards...

I'll be honest. When I heard that the kids wanted Papa John's, I wasn't enthused. I've never had a pizza from Papa John's that wasn't "meh" I've had a few that were pretty dismal. Our order last night has changed my opinion. If this pizza would have been in a plain brown box, I would have believed it came from the new wood fired pizza joint that also brews incredible beer. The crust had the right amount of crunch, I've always been critical of PJ's doughy crust that doesn't seem done. Congrats on turning up the heat without burning anything. We had garlic knots which were also cooked perfectly, but introduced us to spicy garlic butter and cool ranch sauce. I was told the cool ranch sauce is limited, which is a shame, because you can have your favorite Dorito flavor on everything until you run out. At least the spicy garlic butter is here to stay because it is legit. Y'all should be proud of this recipe. We will be reverse engineering it to use it in our kitchen. It isn't often that I fill out the survey that I'm sent, but met expectations...

Let’s just say I’m happy that Pizza Hut still had boneless wings available. After I placed an order for pizza, chicken poppers, bone-in wings, a cookie, and 2 liter drink from them at 8 am this morning, they waited until I arrived to pick up my pizza at 5:30 pm to let me know that they were out of chicken poppers. That could’ve ruined my family’s New Years Eve because of their inability to do their job and call their customers earlier when they have an issue with their order after they’ve had my order for over 8 hours. There is no excuse for that especially on New Years Eve when I took the time to prepare ahead of time and order early and not at the last minute. But the lady working the front was amazing. She handled the situation well, gave us a free cookie card, and offered to give us our money back on the poppers or give us something else in exchange. But that was the only good thing about...