Raising Cane's Chicken Fingers — Restaurant in Knoxville

I am an avid consumer of Canes. It is one of my favorite fast food places but this newly opened store’s vibes are completely off; first off the construction of the building does not lend itself to a comfortable dine in experience. The dining area is nearly half the size of other Canes restaurants, which makes it awkward to find a place to wait to pick up your order. Secondly, the design of the interior is so harsh. Tables with stools or chairs… little to no real booths, which does not feel welcoming to patrons who may want to sit a spell with family or friends while they eat. Thirdly, the music. I understand that not everyone has the same taste in music and the other Canes I have been to have a very eclectic selection playing over their sound system to go with the eclectic decoration on their walls. But this particular one seems to be catering exclusively to pop country fans (I.e. Morgan Wallen) The time I spent there was a sonic assault of affluent frat boys with acoustic guitars over hip hop beats cosplaying as working class country folk. Mainly because the majority of the patrons at this specific location did seem like that demographic.

Food was great, service was exceptional. The workers are the lifeblood of Canes. However, the atmosphere made me feel like I was gonna be...

Disappointing Experience Due to Poor Service and Crowded Conditions

I recently visited this new location and, unfortunately, my experience was far from pleasant. From the moment I arrived, it was clear that the location is too small to handle the high demand. The dining area was cramped, and the drive-thru line was absolutely insane, cars were wrapped around the building, causing major congestion.

Inside, the workers seemed to be in a constant rush, and it showed in the quality of the food. My fries were undercooked, practically raw in the middle, which was really disappointing. It’s clear they were trying to push orders out too quickly without ensuring food was properly prepared.

Another major issue was the restroom situation. With only two restrooms available, there was a long wait time just to use the facilities. On top of that, one restroom didn’t have any soap, which raises concerns about hygiene. If customers don’t have soap, how do I know employees are properly washing their hands before handling food?

Overall, this restaurant needs serious improvements in both service and facility management. The small space, long wait times, and lack of attention to detail made for a frustrating visit. I wouldn’t recommend dining in unless you’re prepared for a...

Most of these negative reviews are right!! 2-22-25 12:25am We went to the downtown location and it was too busy so we came to the new location excited to get canes ( we eat canes in every state) my girlfriend told me to check reviews on the way and we took them with a grain of salt. Including the MULTIPLE complaints of hair in food. We got there and the lady over the drive through was speaking as if she was drunk other than that staff were severely young and goofing around even though they have a window for the drive through to see the kitchen. when we get our food home we start eating, fries were soggy but oh well, the main issue was the long black hair sticking out my girlfriends fries and then she found ANOTHER in her sauce. Causing her to not want the rest of her 20$ meal we just purchased. I understand mistakes but as this place has barely been open a month and theres this many complaints of non professional staff and hair in food. Do restaurants not have their employees wear hairnets anymore? Once again i understand its a new building and staff may not be familiar/ up to speed with this new location but theres still basic hygiene that needs to be followed. I suggest hair nets and serious talk to the cornballs running...