K Brew — Restaurant in Knoxville

I went here because of a recommendation from a friend. I was visiting from out of town to have a nice girls day seeing friends and family. I like to travel and find nice little coffee shops to try out. It was our first time there and the atmosphere was a little off. The baristas did not care to help us out or give any recommendations, we looked at the menu from the side, a bit away from the counter, so we wouldn’t spend to long at the counter ordering to not “waste” there time. The menu was very new and different, so I even needed to take my time reading the menu. Yet we finally figure out what we wanted and were still rushed when we went up to the counter. It seemed to inconvenience the baristas and the lady taking our order. We did not take that long ordering since we already figured out our order, of course for our first time we did have questions. There were 5 of us ordering but did not have a complicated add ons or wild customizations. When the last girl from our group started ordering one of the workers interrupted asking if we were going to have any more people ordering and asked how many more of us needed to order as if we were taking forever or they had a criteria to meet. Regardless rushing my mom and friends was very rude considering they aren’t well rounded on coffee knowledge, coming to a coffee shop the baristas should want to engage with customers and give them more insight and be willing to help instead of rudely trying to get us to finish our order. Working in coffee and having experience with customers that can be difficult. They definitely don’t know how to work with people whatsoever, in my opinion I’ve dealt with MANY frustrating customers and my friends were not excessive at all. So to be given attitude for ordering and told they need to send and finish the order was quite absurd. I’m not sure what “criteria” or “times” they were trying to reach but if you have an issue with how long it takes for people to order maybe learn how to engage with customers and give recommendations in a kind manner and try to help them out and not verbally rush them to finish their order, we also had no one behind us. The workers had no orders coming through except ours, they were all just staring at us to finish. I only visit so often and I know from this experience, I will most likely avoid coming here I prefer a relaxing environment that cares for customer connections and not revenue. If the workers feel the customers that come in are inconveniencing them maybe they should consider an alternative role. It did NOT even take us more than 2 minutes to order so that took about 24 seconds each to...

I've spent the past two months cycling through a phase that's taken me from...

Not being a coffee-person, save for the occasional doctored-up Starbucks drive-thru order, in which I would have to make approx. five specifications so that the drink wasn't too "this" or too "that..."

To walking in K Brew one day in September because it looked like a beautiful space (which it is) and I was just curious, mainly at the evident chutzpah required to set up shop directly behind the green-and-white mermaid lady with the wavy hair...

To subsequently becoming addicted to their English Toffee Iced Latte and coming in 3-5 times a week, to the point of learning some of the names of the awesome, super friendly people who work there. This required me overcoming my initial shame of wondering if the staff thought I basically had nothing else to do but come spend $6-7 on coffee multiple days in the week (which they have assured me is a non-issue). And every single time to a coffee shop without a drive-thru. Like, I have to physically get out of my car and walk in each time. It defies logic and yet here I am. Happily sold out. I am always greeted (usually by name), there's always some great music playing, the hammock chairs always beckon and if I am working and stay long enough, a toasted turkey and cheddar everything bagel with baby spinach, tomato and mustard completes the experience. Mm, those bagels.

*Note that the English Toffee Latte is no longer on the menu because they have cycled out their specialty lattes for new fall ones. Current favorite is the Maple Smoke Latte (for iced) and the Rosemary Latte (for hot).

The product at K Brew is so far above what I was used to drinking in the drive-thru that I am now ruined. I was on the road recently and stopped at a Starbucks off the interstate, mistakenly thinking I could sort of recreate something like I would normally get at K Brew. Oy. NOT THE SAME. Could not drink it. Lesson learned.

In summary, when you know better, you do better...the motto of my K Brew experience. Thank you to Matthew, Garrett, Ryan, Alex and all the West Hills staff for being a soft place to land in my newfound...

I’ve been a regular at K Brew locations for the past month, and while I initially gave the Ebenezer location a great review, my experiences at the West Hills location have been significantly different—so I wanted to share a comparison. At the Ebenezer location, I ordered a traditional macchiato, which is two shots of espresso with milk froth on top. It's somewhat similar to a cappuccino but distinct. The baristas seemed confused and asked if I meant a latte. I clarified, and yet another barista insisted I must mean cappuccino. Despite my explanation, the drink was made incorrectly, and I ended up with a latte. On top of that, the service wasn’t particularly friendly, which left me disappointed. Fast forward to my visit today at the West Hills location—what a difference! When I ordered my traditional macchiato, Barista Chandler immediately understood what I wanted without any confusion. I mentioned the challenges I’d experienced at the other location, and Chandler was not only accommodating but also said he’d make sure the Ebenezer team gets informed on how to prepare it correctly. His professionalism and customer service were outstanding, and he truly made me feel valued as a customer. Kudos to Chandler for ensuring a great experience and helping retain a loyal customer like me—one who also brings business meetings and new faces to your locations. My only suggestion is to provide additional training for the Ebenezer team to ensure consistency...