Golden Chick — Restaurant in Kyle

Horrible service! They didn't have white chicken available but wanted to still charge me for a mixed meal vs an all dark meal. Whoever was taking the drive thru order had horrible comprehension skills which in turn made me go in to finish the transaction. As soon as I walked in the manager came over and the first thing out of her mouth was not "Hi I'm So and So the manager how can I help?" The first words were, "You can not get any discount for the meal." Wait what!? I didn't ask for a discount, I didn't even get to tell them who I was. But since they assumed I went ahead and proceeded to order. As I was ordering the managager kept sighing aloud and rolling her eyes. I stopped in the mist of my order and advised her that I could be just as rude as she was being to me. She was upset that I couldn't wait for her to make more chicken that she ran out of. (Not my problem). I have 2 young boys to tend to at home on a school night that needed to be in bed. Therefore I was not waiting for chicken to be made that should have already been ready. After finally getting through the order she told me the amount and while I was handing her my card that was already in my hand ready to pay... She walked off! Like literally walked past 4 other employees that we're already being hella nosey to drop some okra! Like you couldn't take my card FIRST, THEN walk off!? You couldn't call back to any one of the other 4 employees standing there eaves dropping into our conversation to drop some okra!? This particular manager, barely spoke English and had NO, ABSOLUTELY NO CUSTOMER SERVICE SKILLS! PLEASE SOMEONE HELP THEM!...

This is the service you get when you hire children to manage and run an establishment. Live in Buda drove to Kyle to get food from here. Specifically asked if a item was in the bag. Girl looks and me smiles and says sure. Should of known! Get home and sire enough was not included. Had family in last min. Thought this was going to be a sure thing for dinner. Waste of time. Still had to go to another place to get more food for my family. Great! This is just what I wanted to do on this cold and rainy day. Called a "manager" and some young girl answers. Sure drive back here and get your item. "Drive 9 miles for one thing?" Not sure the sense there? Or you can come by anytime and get your item. ? What?. What am I going to do with just mash potatoes one random day? Well glad there is chicken Express! Dont go here if you want what you paid for. Or go here if you like wasting your time and money. Get old chicken, burnt rolls ,and water for gravy this is your...

I spent 25$ on a family meal and it was the worst chicken we've ever had. The chicken was liquid (not juicy), and so salty! We fed our plates to the dogs, called back to Golden Chick, and was told we had to save the food we had left and call back to talk to franchise owner, Paul, who didn't return until the morning. I talked to Paul this morning and he informed me that he never had and never will do a refund. I informed him that I had the rest of the product stored properly in the refrigerator and could bring it to him. Paul said I could have switched my product with other chicken (really?) and there was nothing he could do. The sides were disgusting, the rolls were dry, and the chicken meat was literally the worst I've ever tasted. And the franchise owner Paul is uncooperative and rude! Buyers beware! Take your hard earned money any where...