Snoice — Restaurant in La Presa

I really wanted to give this location a 5 star, however, we normally visit their other location in Convoy area (which is very welcoming, by the way). We come to snoice mainly for the same 2 items, a custom halo halo and a tiger MT w/flan - Convoy location has never given us a hard time with modifications given that the upcharge is the same as if we were to decide to modify a drink topping instead. Paradise Valley location (Alex) gave us such a hard no and blamed it due to their store manager being "very strict" about modifications. If the upcharge is the same, why does it matter so much what we ask for when it comes to the topping? Not to mention, this location simply does not have a welcoming atmosphere nor welcoming staff as we were not greeted when...

I’ve been going to Snoice for a while and there’s always something wrong with my order! The last 4 times I went there’s always been a hair in my order!!! I didn’t even notice until I was home which I couldn’t go back and complain because I ordered 20 minutes before closing hours! Also I recently went and I waited for about half an hour and then the ice cream was some what melted and I asked for some toppings and they only gave me like 3 pieces of my topping choice and they charge you an extra amount for it which is totally unacceptable! They also barely even added any ice cream too, I remember when I use to go they would fill it up to the top! I am definitely not coming again after this it was the last chance I was...

Lately this place has become a hit or miss. The ingredients taste like they are good quality, but my issue with this place is their inconsistency. In the last few months their flavors have been more and more inconsistent.

I am guessing they have new hires because their customer service is not what it used to be and their flavors are often off/watered down. I have waited in front of the register for a few minutes before being acknowledged.

If you run out of stuff, please post a sign so I don't have to wait in line for nothing. I've gone there 4 times in a row and walked out empty handed.

I am giving it 3 starts because their ingridients are good quality and I used to really...