Main Street Coffee — Restaurant in La Quinta

I moved to the La quinta cove right before COVID hit so I really had not explored the area. Monday 11/07/22 I ignored reviews and went to the Main Street Coffee Co. I placed my order for a latte which was good . The place was not busy for the greetings I received. The man who took my order was very stern and no emotion such as to say anything except--- What can I get for you ---- no good morning smile or even just eye contact . I asked about alternative milk for my latte --- he responded by looking straight passed me and list what they had I don't think he even took a breathe --okay I thought so I told him my order . When I stepped over to the register a young girl emerged from the side and told me my amount owned no smile or greeting even though I said good morning . I asked for a receipt and her plain face response was it was sent to your email I said how you don't know my email . Her response was your information is off of your card of payment as a couple ladies entered the store the young girl shifted her look to them and said what can I get for you.... I never received my receipt and it was not in my email. The coffee was average but the service was negative and uninviting I would not go back because of the staff not caring about your experience. I love to support local businesses when they are grateful for the business. No need to put this location on...

I hesitate to leave this review, as business proprietors are sometimes not open to constructive feedback and just want to argue back. I always shop local and want our local businesses to succeed. After my ideal first experience to your business, and a “not so great” return this past weekend on Sunday, I felt I must say something was off. First of all, my coffee was fresh and hot! Just how I like it. My scone was fresh. You are providing good upscale product and quality, please don’t change that. Great Job!  What was different was the service and overall environment. Your staff seemed quiet and discombobulated, nobody seemed to understand who was doing what. It was apparent that some new menu items were introduced, but direction and education for your employee appeared to be lacking. The smiling happy confident staff wasn’t there, that I had on my first visit, where did they go? Please bring that back. Take the time to educate your staff on new menu items and coach them. Customer perception...

On our 1 st visit (5-29-22) since the the change of ownership and reopen we found the following.

The inside decor, and of course the location are very good.

We couldn’t help observing that each member of the staff was in there own seemingly unhappy little world. In the hour that we spent on the outdoor patio area no staff member was caught smiling or speaking in a welcoming and sociable manner to any of the customers. This cool atmosphere of unhappiness was present inside at the order counter and outside as items were brought out to customers. This negativity starts at or near the top of any customer facing business. Are the employees treated badly badly by management or ownership, or were the wrong people hired? Probably some of both. We enjoy the old town plaza and the businesses that welcome customers with a smile and attentive service.

Tough love for what could be a great place for...