McDonald's — Restaurant in Lafayette

Once again this particular McDonald's location has proven they can have the ability to screw up a cheese sandwich! Went thru the drive thru early on a Sunday morning (only car in line), placed order, paid for it and moved up to the next window. Staff member handed me only the sandwich portion of my order and said good bye. I told her this was only part of my order and she had no clue as to what was remaining to go! She asked me what was missing and I said a small Coke. This same staff member told me I had to drive up to the blue line and wait for a small coke when she wasn't 3 feet away from the soda machine! I asked her why she couldn't reach around and get me a Coke and her answer was, "because my manager said so" and it gets worse from there!

I drive up to the blue line (there was now another car at the payment window) and waited momentarily only to have this same person simply hand the coke out the same window I was just at and expected me to reverse back to the window!

This isn't the first time this particular location has proven to me their incompetence and I have no intention of ever going back to a location where the...

One of the worst experiences at a McDonald’s I have been to. We were in a hurry and needed to feed my 2 year old. I walked in the location and the lobby was full. There were a lot of people waiting and the drive thru was full as well. It appeared that no one was working the front register and I’m still not sure who was. The only way I could place my order is though the kiosk and on the iPad through the app. It was very slow and hard to navigate and impossible to get the right thing ordered. I eventually gave up trying to order something for myself and my fiancé and just got something for the baby. It is not easy to get to the end of the order process into the pay process and then go back to fix things and make changes. I took a really long time to get my order, but the person who did fulfill my order did make sure that I had everything I needed before I left. I was appreciative of her, I will not be at...

I get to the drive through 10 MINUTES BEFORE THEY CLOSE, almost no line, wait 8 minutes then drive around for the lady to tell me they’re closing early, my question is why did y’all make me wait in the drive though until I pulled around!?!?!?!?!?!?!? BEYOND DISRESPECTFUL!!!!!!!!!!!!! can y’all atleast act like y’all care about your customers like all the other McDonald’s??????? it’s late at night and my kids need to eat, how inconsiderate can y’all be? The treatment y’all gave me tonight was so unfair. y’all should be ashamed of yourselves. The young black lady and the bigger white guy need to be reprimanded if this is how they treat your customers.

PS, I just took a better look at the reviews and I honestly don’t think that there is a problem with the employees that many bad reviews management has definitely failed This location, just all-around...