Amber's Cantina — Restaurant in Laguna Niguel

I am laguna Niguel native, born and raised and am now 32. I have been coming here since I was in high school (JSCHS/DH) and have not been here in many many years due to moving to Long Beach CA. I had the pleasure of spending time in Laguna Niguel with a special trainer of mone- one who is supporting my seal training for the e US Navy and was excited to bring him here. The two only servers had EXTREMELY HORRIBLE CUSTOMER SERVICE. Especially, the blonde one who has been here longer. (Ella- who clearly is not like the royal one- as royals know when they are in the presence of another as I am one too- a native one :) One- she brought us chips and salsa with no plates, and no napkins and we began to get salsa and chip crumbs all over the table and were eating in a mess. She does not ever come back to check on us, so I don’t even have the ability to ask her for plates so we are not eating in a mess. I can see her from afar with her back faced towards me standing near the bar. I am not going to yell across a restaurant, to ask for service that SHOULD AUTOMATICALLY BE GIVEN. I felt extreme disrespected by her through out our entire time there. When she brought us our food, she set everything down and with in seconds starts to run away so I can’t ask her for anything! Like she does not want to do any work! But I’ll make sure I ask her when she gets back and I do- but it’s unacceptable that I have to wait this long to ask, or even ask at all- as these should be a given- and SHE SHOULD BE ASKING ME IF I NEED ANY OF THESE THINGS OR ANYTHING AT ALL- as this is part of being a waitress. If someone does not want to perform the duties of their job roll- they should not be working as one- as they are representing YOUR BRAND and making you look bad, and now preventing future service from myself and fellow future clientele. Ella was extremely rude to my lovely friend, and it ruined the time of our experience there. Whoever is training these individuals- needs to enforce CUSTOMER SERVICE, too all races, colors, ethnicity background etc. We won’t be returning, so Ella was great at preventing you from receiving future business from a huge circle of us forces, law enforcement and...

Very bad service and experience. Amongst the worst. Came in to here for dinner for the taco Tuesday and they had the sign up for the $1 off. i asked the first girl that greeted me if the taco Tuesday promo applies to takeout orders, and she said yes. Then she called over another server to take my order. That server rudely told me that the $1 off tacos doesn’t apply to takeout. I then decided to dine in.. but to my surprise, I got charged $4.50 for the tacos…so no $1 off and on top of that, $0.25 more than the menu price. The server rudely told me that the $1 applies only if I bought drinks, however the sign/advertisement doesn’t say that!! She then went back and forth to her manager. I just ended up leaving. Definitely...

I stopped in at Amber's Cantina to try there version of the many wonderful versions in Southern California. The Chips were awesome, & I requested if they had a hotter salsa and they came out with a wonderful green salsa on top of the red which had a beautifully spicy kick. I ordered the cheese quesadilla with chicken and it was very tasty with a very flavorful cheese. The rice was delicious and the pinto beans were perfectly seasoned. My first visit was a smash hit & I will always come back and recommend this spot to my friends as I live just down the street. Thanks for the wonderful experience Amber, you and your staff are definately KOOL & THE...