Thrive Juice Lab — Restaurant in Laguna Niguel

First time patron and cleanse! I recently scheduled a 2 day cleanse appointment. My appointment time was 8am, I was there when they unlocked the doors. I was told they did not have my order even though I had received several texts and emails providing confirmation. My order was taken again while in store and I waited 25 minutes for the smoothies to be made. I was not offered water or anything while I waited. I was given my order when it was completed and I headed home to start my cleanse.

When I got home, 8:45am I unpacked the order and noticed that not only were the smoothies not cold they were warm. When I called the store I was told I could drink them warm (no thank you!). I put my order in the refrigerator and had to wait another hour for the AM smoothie to chill. By this time I have not had anything but water since the evening before.

Having to start the cleanse 2 hours later than planned was extremely frustrating and inconvenient. Due to the cleansing schedule my PM smoothie was not until 9:30PM.

I tried to call the store on several occasions to relay my frustrations to the manager, however each time I was told she was not there. My information was either not passed on or ignored. A shame that the customer service is lacking because the product is good. My 3 stars are based on product taste, value and store cleanliness.

I try to support small/local business at every opportunity and only patronize establishments that are customer service focused, so this appears to be a one and done.

Update: Thank you Cole for reading and responding to my experience at your establishment. Your concern and care for my experience has encouraged a second chance to visit Thrive Juice Lab. I look forward to...

Ok, I didn’t want to post this but I think I will after 2 consecutive days where I spent $29 each day. I didn’t want to complain but whoever is managing this store needs to know what’s going. Yesterday I ordered 2 Thrive Açaí Bowls online and a hot chai tea, ok when I got there there only one açaí bowl was in the bag, the girl running the front apologized and told me they will make the other right away which they did. Both açaí bowls and hot chai tea tasted really good but I really shouldn’t be babysitting employees to make sure my whole order is in the bag, if this was a Doordash order, the driver would of had left with one açaí bowl instead of 2. I went today again and I saw different people running the store, I don’t know what the açaí bowls were missing but they weren’t as sweet as the ones from yesterday, it lacked sweetness, also my hot chai tea was really lacking chai flavor, it barely tasted like chai tea, taste was not the same as the yesterday. I feel like these kids who are preparing food don’t pay attention to orders and I didn’t want to call and complain because I never see a manager there. I spent almost $60 on 2 days here and this was not a good experience for me to go back at all and I live around the corner...

"Thrive Juice Lab is an absolute gem! From the moment I stepped through the door, I was greeted with warmth and enthusiasm. The atmosphere is vibrant and inviting, making it the perfect spot to kickstart your day or unwind after a long one. Now, let's talk about the star of the show - the juices! Each sip bursts with freshness and flavor, clearly crafted with care and expertise. Whether you're a green juice enthusiast or prefer something with a fruity kick, they have something to satisfy every palate. The staff's knowledge and passion shine through in every recommendation, ensuring you find the perfect match for your taste buds and wellness goals. Not to mention, the menu boasts an impressive array of nutritious snacks and smoothie bowls, making it easy to nourish your body from the inside out. Trust me, you won't regret indulging in the goodness that Thrive Juice Lab has to offer. Five stars...