McDonald's — Restaurant in Lake Butler

My friend and I stopped here around 3:00 3:30 on June 23rd 2024 the food was cold. The cashier didn't even know how to take an order properly. I figured she needed more training. She was very polite. Just didn't know the procedure that went along for taking an order and giving it to the customer. Had to ask as for napkins, ketchup and mayo. All Ben's were empty. It's a shame, I worked for McDonald's for many years and our McDonald's the food was always hot and if not was returned back to us. I counted at least 7 people that worked in the rear of the store. The bathrooms were filthy and in the lobby all the trash cans were filled to the limit. Usually I stop at McDonald's when traveling, because the restrooms are always clean especially over the convenient stores. What's happening to McDonald's? When I worked behind the scenes, the fish sandwich should have been hotter and the bun steamed. (In the old days, we called that Q it.). We even gave out a curious card for a free item if the service was not up to standards or the customer had to wait too long. I was very disappointed. This McDonald's gives all McDonald's a ...

McDonald's is lucky to have Alisha Lee as a manager here! She is an asset to McDonalds! Yes you might wait a little longer but that isnt McDonald's fault, we here in lake Butler are very happy to have A McDonald's finally so we the residents keep them very busy. The people who work here are so busy all the time taking orders and making orders that we all need to understand that we might wait a little longer but its because lake Butler has been deprived of any fast food restaurants except Hardee's in years, so chill out and be patient, give this new McDonald's a chance because it's well worth it, and if they do make a mistake they are more than willing to fix it. They go out of their way to make my Large Mocha iced coffee and I am very pleased with them, every other McDonald's tells me that they dont have a mocha iced coffee, but not lake Butler and that's the difference in a small town , And like I have already said Lake Butler and McDonald's are very lucky to have Alisha Lee (lynell) as a manager, she is very nice and she is a familiar face and she is very professional! Ty Everyone at McDonald's in...

The manager Lydia was very rude with me for no reason at all. Even my daughter was like mom why was she acting like that to you? I placed a mobile order online and paid online as I always have and thought that was the only way you could place an online order anyway, well I got to the window and the cashier told me I had to pay on site that it didn’t go thru, which has never happened before and I have over 50,000 rewards points if that tells you how much I order online thru them. So I checked my bank account and it was pending so I showed her and she called her manager which I believe was Lydia over and she told me she couldn’t tell me why it did that but I had to pay again, so I did and then it was pending out of my account twice. I told her I would be back if it didn’t end up coming back to my account and she just wasn’t very nice about the whole ordeal at all. Better customer service is definitely a must for this manager. Then to top everything off all we ordered was 3 medium fries and a large and they were all cold as could be like it was done on purpose. Very upsetting, especially after getting...