Peking Garden Restaurant — Restaurant in Lake Charles

No stars for this one! Placed an order for egg rolls, a hot and sour soup, a wonton soup, shrimp fried rice and a lunch plate. Paid $40 plus got home and there was no lunch plate included in the bags. Called the restaurant was told they closed a minute ago, they could not refund the cost of my missing lunch plate to the debit card I used to pay for the food. Options given I could pick up the food after 5:00 when they reopened or I could call my bank. This is the worst experiences I've had at a restaurant. I can pay with my debit card but you can't refund what you didn't give me and I have to wait 3 hours to get the food. I will not give my business to this company again. While I never truly believed in the saying "the customer is always right" this is one instance I believe wholeheartedly the customer is right. To tell me you cannot refund the cost of the food you did not provide and will not provide for 3 plus hours but you get to have my money in your bank account is nuts. I wonder could I go in there and eat and tell them I'll be back in 3 hours to pay my bill? I'm sure they would not agree to it. So why is it okay for the business to have different standards? Management does not want to take the time to correct their error and they obviously have no problem inconveniencing the customer. They take no accountability for their actions or lack of actions or ability to make things right in a timely fashion. The professional thing to do would be to refund the cost of the food that was not provided or, pay for Uber or send somebody over with the lunch instead of having to wait 3 plus hours! Terrible business practice terrible customer service I am one disgusted customer or shall I say...

Used to be so good

I have been eating here for 15 years. The food used to be excellent and the service was the best. It has been going downhill over the past year. Their broccoli salad was awesome, now it is hit or miss. Such a simple recipe to get wrong. They still fry catfish and chicken breast well, but come on, that is nothing to brag about. Their sauces used to be so flavorful, now most are bland, I mean REALLY bland. Don't order the scallops, you will be really angry for spending $25 for scallops without even salt, kind taste like they were boiled in tap water now. Worst of all, the service has really gone down the drain. I do not know why they have gotten so bad, but I really do wish they could have kept it going. All good things must come to an end, and I will really miss this place. I will not be wasting money on bad food and service anymore. I kept hoping they would get...

Excellent food with southern service. Personal favorite and even had our rehearsal dinner here. The broccoli salad is a must have with perfectly marinated broccoli stalks in sesame oil vinaigrette, green onions, carrots, red onion, garlic, and chili flakes. House chicken is perfectly rounded with dark general tso's style sauce over sautéed (not breaded/fried) chicken with vegetables and orange rinds that give it a clean acidic finish. Egg rolls are massive, appropriately acclaimed, and well worth it, packed to the brim and a small meal to themselves. Egg rolls are best eaten cut open and topped with soy and/or some of the sauces offered alongside. A Hunan cuisine restaurant worth the time,...