Domino's Pizza — Restaurant in Lake Oswego

We have ordered from this location a couple of times a month for 18 months. Everything was fine until my wife stopped eating dairy and we needed to start ordering her pizza with no cheese. It's not like this was a special request we had to call in, it's available to choose in the app. Unfortunately, the first time we ordered it, the pizza was burnt to a crisp. How that passed the "inspection" phase I have no idea. Ok. Maybe it was an off night. We tried again. Nope. Burnt beyond recognition. We held a prayer vigil for this poor pizza as no pizza deserves to be burnt that badly. RIP pizza. So, the next time we ordered it again and then CALLED the store to ask them not to burn it. They were very nice about it and the pizza was perfect. Thinking we had figured it out, we ordered again, called, asked them not to burn it...and it was burnt. Hmmmm. One last try, ordered it, called, and got a VERY rude employee who informed us that they couldn't usually ensure it wasn't burnt when they are busy but would "try". And it was burnt again. Why offer an option for purchase that you are unable to make correctly? Why have a pizza tracker which indicates someone is doing a quality check when clearly that does not happen? And more importantly, in the app, why ask how the dominoes experience was, in the app, when no one reads or replies to them to make things better?

Update - after emailing the address below with the information they requested, I...

Pizza is always cooked well and my order was mixed up once and they fixed it with no problem. The only reason I didn't give 5 stars is because their parmesan cheese is made of gold. It must be because they don't stock parmesan packets and the owner will stand there and watch you as you use the only parmesan in the store which is at the front counter and never more than a quarter full. They only had 3 red pepper packets left at the front so I grabbed those and asked for a few more, the owner looked at how many I had and said, "You've got enough." Um ... No I don't. Dominos cheese for their pizza is subsidized by the dairy industry and you are gonna go broke because of some parmesan packets? Get outta here

Update: I went to a Dominos in California, and they won't even give you parmesan cheese in the store. Seeing as this store provides parmesan I think they are doing the best...

I placed an order for my family on the app. The order was still in the “prep” stage after 30 minutes so I stopped by the store to make sure this wasn’t an error as the app said it would be ready in 7-12 min. When I arrived, they were super busy and did not attend to people walking into the store. When I was able to speak to a team member, he said it would be another 25-30 min as they were behind. I decided to wait. After 45 minutes passed, my order was still in the “prep” phase. I called the store twice to cancel but after listening to their advertisements on the phone for 5 minutes, the call dropped each time without being able to speak to a team member. 1 hr and 45 min after placing the order the order was finally ready. Don’t trust the app timeline. It is not accurate. Also, it’s not possible to call the store to get a hold of a team member. This should be...