Lee's Famous Recipe Chicken — Restaurant in Lake Township

We eat at Lee’s at least once a week. This evening my husband went through the drive thru to bring dinner home. He ordered me the breast meal with mashed potatoes and gravy and coleslaw, as well as a Pepsi. This is always what I order and this is what I have always received. The girl that was working the drive thru proceeded to tell my husband that I could not have a Pepsi because this meal does not come with a Pepsi. She was very rude for some reason. My husband told her he wanted the Pepsi and that he would pay for it. After which a man came on the speaker and said “Pepsi is not included with the breast meal!” Okay people, why do you have to treat someone so rude? It’s as simple as ringing a Pepsi into your cash register and us paying you! To top it off, my chicken breast was so dry I could not eat it! The mashed potatoes were cold and the Cole slaw was watery! What’s going on with your store? We are business owners and would not tolerate our employees treating our customers rudely. There’s absolutely no sense in it! Please teach your employees some customer service skills as well as to know when to not serve the chicken if it’s been sitting too long. I’m not one to complain, but the last few times we’ve eaten at Lee’s the food has not been the quality we are used to and now the service...

We returned to Lee’s for some carry out and ordered two meals, a snack portion and 3 fried pickles. After waiting 25 minutes, we inquired about our order. Word from the back was they were waiting on the pickles. Now, in my opinion, if there was a hold up by a side item and it was delaying the rest of the meal from coming out, someone should have given us an update before 25 minutes. As we watched orders continue to come out, we noticed that there were fried pickles on a dining room order that was placed several positions after ours. I thought perhaps they made multiple servings of pickles at the same time, so ours would be out in short order. However, time went on and I approached the counter again and asked to speak to the manager. The timer on the screen was now over 33 minutes. I pointed it out to her and she said I know. Not “I’m sorry” or some sort of conciliatory statement or even an offer of some compensation. I said this is unacceptable to have to wait this long. Nothing. So, I requested a refund and they did it. However, I won’t get that 35 minutes of growing frustration for my family back and I did not want to waste another hungry minute. I hope things work out better for that crew, but I don’t think we...

I am from out of state and was down here for my dads memorial and a really good friend had bought a very good amount of food from yall out of the goodness of his heart...and very good food at that but the only down fall was a very rude employee...now me being a manager of a resturaunt for 9 years i would never allow my employees to say the things she said infront of customers.....heres her exact words " we are out of corn" the other lady in the back says " im trying but we are shortstaffed" so the girl (young) comments " its ok i dont care how long anyone has to wait" (end qoute)....EXCUSE ME! That was the rudest thing i have ever witnessed hearing coming from an establishment....somethings need to be taken into consideration and this situation is o e of them....she was down right hateful! Down to when she was taking orders on the headset ...rolling her eyes and huffing and puffing....i just dont think this is the job for her...i would give you her name but it was covered up by her jacket...the gentlemen that took our order was so embarressed and apologized several times for...