Burger King — Restaurant in Lakeland

I went in for breakfast on 3/21/24 and when ordering in the drive-thru, apparently the young lady taking my order was new. I had to repeat my order and app promo code a few times. After sitting there for 5 minutes or so while she was figuring it out, I said "I'm just going to pull up to the window while you figure that out", because there were people behind me in the drive-thru. Another woman interrupted and said, "No you are NOT going to pull up to the window, we need the code again".

When I finally pulled up to the window, I let the young lady know, whom apparently was new employee, that whoever the other woman was on the intercom was very rude and that I didn't appreciate her attitude and the way she was talking. She then came over to the window and told me that she was new and that I needed to be patient. I felt I was very patient and told her I wasn't upset that the new employee was having trouble with the order, my issue was her attitude and the comment she made to me. Told me "This is fast food, but you can't be being rude like that to people", accusing me of being rude to the girl on the intercom, which I responded, I wasn't rude. I asked her for her name and she refused to give it to me, saying, "I'm not giving you my name. I don't trust you. I feel threatened!" I was like, "Just give me my food please" Then the woman, who only identified herself as the "manager" kept up with her rude comments and at that point I was really pissed. When she finally handed me the coffee her comments continued, talking over me when I was trying to talk, so I took the coffee and tossed it over the top of my car AWAY from her, into the parking lot. Shouldn't have done that, but I was super mad and could not believe that she was talking to me like that.

She then slammed the window and started cursing, accusing me of throwing a coffee AT her, then opened the window again telling me "You need to leave!", I then said, "I need my food", in which she responded, "No, I'm not giving you anything, you tried throwing coffee at me and you are now trespassed, I'm calling the police!" I responded, "I did NOT throw anything at you or was threatening to you in anyway. I either need my food or my money back", to which she again refused. I managed to get the last part of the exchange on video, including another male employee walking up to my car asking me if I could please pull around and that he would get my money back.

When he walked out with my receipt and money, I told him what had happened, asking him if they had cameras there to show the very rude exchange and he said he didn't know if they did. He told me that she was his "manager" and that she was "well known for being a drama queen". When I told him I had asked for her name to call corporate and she refused to give it to me, he replied, "You can do that, but honestly it isn't going to change anything. I'm going to go back in there and she's probably going to be talking about you".

I then took my money and left, which they shorted me 75c AND I didn't get my food. Never, EVER have I ever been so offended, insulted and embarrassed after an experience at ANY restaurant like that in my entire life! The whole thing was unprovoked and the most unprofessional behavior I have encountered in the...

I came through the drive through today and had the weirdest ordering experience. The girl whose name I later found out was “Amanda,” was just completely silent and then had an attitude when asked “hello?” Cant read your mind girl, you gotta use your words to let me know you’re ready for me to continue with my order. Then when I got my food it was wrong. I came back through to have the burger corrected and she came to the window with that same attitude and asked for it back. No problems there, but when she gives me the new burger and I go to check it she audibly sighs. I’m sorry, you couldn’t get it right the first time I’m just supposed to have faith you’re good at your job NOW? Anyway, I asked if she was good, and she yelled back “ARE YOU GOOD?” Ha, I’ll be good when you learn to take a food order. Anyway - she slammed the door and I left. When I called to get her name because I’ve got time today so I’m taking it to corporate she answers the phone and asks what my name is, like that matters, then said she won’t give the employees name but she’ll take it to her manager. I said then let me speak to the manager myself, to which she said she is the manager…so now you’re lying…BADLY I might add, and then she hangs up on me. Anyway, she does that like 3 times before I finally get Joseph who denied anyone working there by her description when I literally left there less than 5 minutes ago and he was standing there when the whole ordeal went down he knew exactly who I was talking about but kept trying to push off telling me her name. Then finally he says “Amanda.” I’m well aware that’s probably not her name but that’s ok because when you file a corporate complaint they ask you to upload a picture of your receipt and ask for times and dates it was a pretty thorough process so I’m sure they’ll have no issues figuring out who she is. So whatever her attitude gets her after this is on her, she’s probably better suited for unemployment with that level of incompetence you aren’t even cut out for...

Although this is a lower rating I do want to start off I will return to this Burger King. My advice it to triple check your order at the register and in the bag before you drive off. I came here on Friday, January 13th and ordered through the drive thru. To start, the woman taking orders at the drive thru honestly needs to be removed from her station. I was two vehicles behind and literally heard her both times give attitude, backtalk and become aggressive with both customers who were just ordering and one asked a question. When it came to take my order I had no issues with her from my point of view she heard what I said and gave me my total. However, when I got to the window she clearly was distracted because she got my order 50% wrong. She wasn’t at the window it was another cashier and he was EXTREMELY friendly. He repeated the order back to me at the window and I did clarify the order was wrong. I wanted 1 whopper meal, 1 chicken fry meal and 1 side of chicken fries. The lady had rung up 3 chicken fries. I corrected this with the gentleman but somehow still ended up with a wrong order and got charged 3 orders of chicken fries. They did take a while to cook the meals however, having worked in the fast food industry fresh chicken that needs to be dropped into the fryer does take a while so this didn’t bother me. What my biggest issue was when I got home I was missing half my order. There was no fries in my bag and I was charged two meals, and for being charged 3 chicken fries I only received two orders. Considering how much they charge they need to really check the order and bag before handing it out the window. I’m extremely disappointed and will be disputing this with my bank since I didn’t receive my paid for products. Now to note, the food was fresh and for the most part everyone was friendly. I love this location as it’s easy access to enter and exit and good pit stop when running errands. I would just HIGHLY recommend triple checking your order was taken correctly and...