Hungry Howie's Pizza & Subs — Restaurant in Lakeland

The delivery girl was polite and amazing, only reason service was given a 3. But my food was not up to par. Then when I called about there being bugs in my food their response was “well we’re having problems with bugs because we’re surrounded by water” Which I could understand if they’re by the lake but they’re not. They’re by the freeway if anything. I ordered a pizza for my kids and a salad & had it delivered as I’m a single stay at home, work from home mom. When I called to complain and ask for a refund of my salad I was asked if I could bring back the salad for a full refund. But again I work from home hence I ordered for delivery. So they offered to pick it up and call me once the salad was received by them for my refund. It’s been almost 2 days. NOBODY has given me a call back & I have nooo idea about the status of my refund. If I’m even receiving one at this point. I also paid for the delivery fee and tipped very well all to wait on a refund just for my salad. I will NOT being going back or ordering from this Pizza place again. I do not recommend as long as they have this big issue going on. My photos do show a blue bowl but I had served myself a portion of the salad as I don’t eat the whole thing in one serving. I am not pleased with the way the manager has treated this situation or the response I got about the bugs. If you’re having issues with bugs you’d think the food would be covered &/or served better. At least get bug zappers for the areas affected...

Usually my fiance and i's go to for pizza. We ordered around 8 pm, hadn't heard anything by 9 pm and started to wonder. Tracker said "completed" but ... no pizza. Called, the driver said they knocked (i can believe this, we were gaming) and called (not a single phone call was received). They asked if we wanted it re-delivered (yeah, we paid for it). 9:45 comes around, so i called again. Was told that "it was on its way". By 10:10, I call again (no pizza still), guy told us that it would be arriving any second now, the delivery is heading to ours, and that the first delivery took longer than anticipated. 10:25.... no pizza. Just got a refund. But, why are we sitting here waiting 2.5 hrs for pizza? When it's right up the road? No explanation for what happened, we ordered here all the time but if this is how it'll be from now on,...

It used to be my favorite hungry howies ever! But they've not been living up to there name the last few times I ordered! Stop being so cheap with the flavored crusts! The last time I ordered I got 2 medium pizza's one extra cheese and extra sauce the other pepperoni with ranch crusts on both. When they brought it the first time there was no crust flavoring or extra sauce. I usually don't complain but this had been the 3rd time so I called and had them send another one. When the new ones came they still screwed up on the crust flavoring! I didn't call a third time but come on it should have been done right the first time let alone the 2nd time. Plantation square HH your slacking guys. I love your pizza I brag that your the best one around. Lets not...