OCEAN POKE — Restaurant in Lakeland

Rude customer service!

Ordered the California Bowl off of DoorDash. I have only ordered this bowl and nothing else probably 20x and it was amazing! However, the last 2x I have ordered it, its come with Seaweed, Wasabi, FishEggs, Cucumbers and a couple other ingredients that are not listed on the description. I decided to call the store the 2nd time I got the wrong bowl to find out what was going on.. and was told.. all the stuff I mentioned was supposed to be in the California Bowl. I explained nicely that is not what shows on the DoorDash menu.. and that I have Ordered it many times before and never received the extra ingredients mentioned. The girl on the phone LAUGHED and said.. "Okay well, I don't know what to tell you.. but that's how it's supposed to come." I explained again that is wrong then to have different ingredients on DoorDash and its misleading. She laughed again and just said okay. So I told her I would just request a refund because I cant eat it with the extra ingredients. She laughed again and said, "I don't care, that doesn't effect me one bit..." At that point I was shocked and just said.. fine I won't be ordering again, you're very rude. But she didn't care, laughed and hung up.

Please see the pictures from DoorDash, Google and Grub Hubs menu showing the ingredients for a California bowl.. none of which have, Fish eggs, cucumber,...

I love their food. It’s always fast, fresh and delicious. This place is also super clean. That’s the good. Now for my chief complaint… I have ordered from UberEats in the past. However, this time I ordered directly through their website and chose to pick it up instead of having it conveniently delivered, because they had more options (specifically the one thing I wanted most, crab meat, which wasn’t an option on Uber’s platform.) I checked my order before leaving, but you can’t really tell if everything is there without dissecting your meal because many toppings are buried underneath other toppings. When I got home, there was zero crabmeat. None. So I called the restaurant and they argued with me that it was on there and the girl told me she saw it made and even went so far as to suggest that I didn’t know what crabmeat looked like. I offered to bring it back and have it remade or have the crab meat added to it, but they said no and that the only thing they could do was add it to my next order. If any readers of this review know of an alternate Poké place in Lakeland, I’m looking. Bad customer service will turn me away faster than a food related issue, because food can be fixed but...

Ocean Poke was so convenient, staying at a hotel right down the street. This place prevented me from having to go into Lakeland for healthy food options. The food was visually appetizing and tasted just as good as it looked. The only reason they lost a star was due to no dine in service. I understand COVID has changed a lot, but most other restaurants have dine in service. It was convenient once, after that I drove to Lakeland every night to avoid eating in the car or my hotel room daily. Open the dining room and you’re a five star...