Denny's — Restaurant in Laredo

I am editing this review, and changing it to four stars, after I got a phone call from Diana Hernández, and later a letter from Bertha Saucedo, both in the San Antonio office. They apologized for how I was treated and sent me gift cards for two meals. I will continue eating at Denny's. Most are at or near places where I can park a tractor-trailer. I just hope this doesn't happen again.

On July 14, 2020, I ordered a chicken fried steak dinner. The food was fine, as it always is. My complaint is about the service.

After I finished eating, I opened my laptop computer to take care of some work. An hour or so later, the server came to my table and asked me to pay my bill. I said that I would pay when I leave. She said it's company policy that I have to pay the bill within an hour of finishing eating. I asked if I could get some coffee. She said no, that I had already been there an hour and that was too long. I asked to speak to the manager. The manager told me the same thing, one hour limit, pay the bill and leave. Unfortunately, I didn't get either of their names.

When I went to the register to pay the bill, the server asked how much of a tip I wanted to give her. I said I am not going to tip because she was being rude to me and so was the manager. She said it's not her, it's corporate policy.

The next day, I called the corporate office to ask about this. The woman I talked to said it's definitely not corporate policy to ask guests to pay before they are ready to leave. She said the franchisee would contact me within three business days to address my concern.

For a bit of context, my trucking company has a terminal about a mile from this Denny's. There is no food at the terminal, so I often park my truck, shower, fuel, and eat at the Flying J. Sometimes, I am in and out quickly, especially on a week day. Other days, especially weekends, I can have a more a more relaxed meal and open up my laptop to take care of work matters. Regardless of how long I stay, I leave a tip unless the service is exceptionally poor. I live a few hours away, near McAllen, and often do the same at the Flying J there.

I eat at Denny's all over the USA and have never before had a server ask me to pay my check before I was ready to leave. In hindsight, I think she was trying to force a tip from me, but it had the...

I ordered once online and once inside. The nachos I posted picture of represent quality of all orders. . Online I ordered brownie sundae and apple crisp with no caramel. The brownie sundae was okay and served in multiple containers so ice cream didn't melt. The apple crisp was barely an order thrown in bottom of tray maybe 5 pieces of apple and no crisp topping what so ever. The ice cream was also in separate container with caramel. When asked to make it correctly the server said it was done by portion and the order didn't say no caramel. ( had to correct them with a screenshot of order. ) it was thrown away and refunded because I hate being lied to. Since I have ordered this in 100s of dennys across the country.

The nachos are basically soup as seen in image posted. Here is simple fact of this, as a waiter or waitress who survives off tips why should any one tip a server who chose to bring that to a table instead of having it fixed before serving it. My problem with dennys over all is more than anything they hate their job so most do a piss poor job at it. I will say this the waiter here just lacks experience and probably doesn't know he should tell a cook to correct an order before sending it out or at minimum tell him to make it look edible.. The waiter is very polite and checks on you regularly. The difference in the tip of 2.00 and 20.00 is simply that they did not correct the cook and served food that was piss poor and incorrectly made. I came in and sat down to eat after my online order was made incorrectly just to see if it was a fluke. It is not. The kitchen is simply lazy and the waiter is to polite to tell them to do their job correctly. I'll be here again and next time I will not be polite in what I write. I do not expect much of dennys or chain diners at all. I do expect a place like texas to serve half ass nachos that is not a bowl of...

I am truly disgusted with this location. I come in on a Thursday morning to have a breakfast but the only thing I was served with prejudice on a platter I sat at the table with my boyfriend for over five minutes without being greeted, acknowledged, or even a menu placed on the table. Next thing, I know another man comes to sit near us a server runs to his aide as if he was the president and took his order immediately. Then she looked at me and told me to wait a moment as if I hadn’t been waiting she later returned with menus, and I let her know I was ready to order. She then proceeded to tell me to hold on again, as if I didn’t just watch her take this man’s order as soon as she walked up to his table I still would’ve sat there and took her terrible service, but her coworker came up and asked her if she had even taken our drinks because she knows we’ve been sitting there for a while, and the server replied with a nasty no as if she had no concern for us at that moment, I just decided to get up and leave because who wants to get served by someone who doesn’t want to serve them. I won’t be returning to this location or any other Denny’s. it’s honestly not worth it. He was her nationality and they shared native tongue, so I guess that was the reason why she decided that he needed to be served and fed before we were even able to put in a drink order. I will never beg a company to take my money let alone a tip a server who believes I’m not worthy of...