Domino's Pizza — Restaurant in Laurel

Only giving 1star because I have too, otherwise, the rating would be NEGATIVE 1 Million Stars right now!!

ARE YOU KIDDING ME DOMINOES?!?!?!?!

Look at how my food was delivered to me 30+ minutes after waiting and spending $31.00 and a $7.00 tip which is 25% tip btw, and this was giving them a SECOND CHANCE TODAY , after last nights’ horrible experience, (PIC 1) , I tried again today to see if they could correct it and what happens????…….. (PICS 2-6) is what I received today!!!! MIND YOU, this is what they call making last nights’ mistake correct and phone ordering experience with poor service from the girl who took my order…… that gave me every excuse under the sun to not place a delivery order because it seemed like they were ready to close up an go home! ANDDDD….., This is what they send me today after speaking to someone on the phone today about last nights’ mess up and extreme rudeness from their employees!!!

WHAT DID THE DRIVER DO….?? A TAP DANCE ON MY ORDER?!?!? I have never in my life seen anything like this from any other delivery business!! Now of course I called right back today upon opening these boxes, and the gentleman I spoke with said HE was actually the one who boxed up my delivery order today and assured me that the lava cakes were in tact completely, so I’m to assume now that from the store to my house this occurred during that time period….? How….?? There were 3 boxes stacked tightly inside the warmer bag, so, there is no way that this could’ve happened to this magnitude unless the driver rolled her car a few times before getting to me, lol, but her car seemed to appear fine?!?!

Maybe the driver was the girl I complained about last night, and in the 35 minutes it took her to get to me…… obviously she did this??? I do not know?!…. and no one else from Dominos can seem to articulate to me how this happened either!!

Guess what, Dominoes ~ y’all won’t get me a third time I can promise that!! Is this the type of customer service that we as customers HAVE TO JUST DEAL WITH AND EXCEPT???? INDEED NOT!!! Maybe this location needs to CLOSE because this is ABSOLUTELY UNACCEPTABLE!!!!

I’ve gotten NOOOO EXPLANATION FROM THIS LOCATION OF HOW THIS HAPPENED!!!

The gentleman told me he could offer to do a remake and redeliver, “But, you will just have to wait for a long time because there are other orders ahead of you.” 😳🫣🤔

DOMINOES …….. “I’m sorry, but, do you think I am a fool?? I’m NEVER ORDERING FROM THIS LOCATION EVERRRRRRRR again!! GUYS…… you’re doing it all kinds of wrong!!!! NOOOOO THANKKKK ...

UPDATED 2 STAR REVIEW: Recently ordered and when it was marked ready I went in to collect them. Unfortunately the worker was just starting on them. I told them no problem, I would wait a while longer in my car while they works on them. I come back in as the last 2 came out the oven just to watch them perform a very very gross hygiene activity and I asked to cancel my order. What a disappointment. The worst part is they saw no error in thier action. It was absolutely disgusting and I've worked in food service my whole life, and even worked for dominos myself! I've seen some stuff... But this was just gross af. Thank you to the staff that actually came to the counter to work out the order cancellation without a bunch of attitude. Your nasty coworker could learn a lot from y'all. Original 5* review: I order here probably once a week or so. Never once had a problem. Always hot and fresh. Staff is amazing and always super quick to welcome me in the door and assist me. 10/10 best Domino's I've ever been to. You can't go...

2nd update: Still no breadbowls. Food has been good lately. Went inside a few weeks back and there were 3 workers standing around doing nothing while one girl tried to do everything. She was upset with them, understandably, because she was boxing up pizzas and asked if someone would help carry out (me) and they ignored her to continue to stare up at the monitors. She had to stop what she was doing and come help me.

Update: as of this summer, this location has went downhill, BADLY. Pizza crust has a bizarre bleach tinge to it. Takes 90 minutes for delivery, after they tell you 45. Just not good anymore.

They don't have breadbowls sadly. Other than that, good experience with pickup and...