GrandE Buffet & Grill — Restaurant in Laurel

The food is awesome. It is clean. What will be the reason why I wont go back is the service. I had paid for our food we are a group of 5. I had my two youngest kids and my friends kids with me. Not even within 5 minutes from sitting down which I didn’t mind at first was being asked over ok everything ok? Every 1-2 minutes. The kids haven’t even finished eating and plates were being taken away. What bothered me I stayed quiet is when this lady snatched the plate away from my 7 year old son. What made me not enjoy my food was when the waiters started talking smack with the other one and kept looking in our direction giggling and giving us dirty looks. Not even 30 mins in from time stamp on my receipt she brings the candy they give you when you’re leaving and told us to have a nice day. I made sure the kids only got a small plate and told them to eat what they had so they aren’t wasteful. I told the kids to eat to take their time. And since the kids are eating the oldest and I went to get something else because we just got here and barely ate and definitely did not eat $73 worth of food. I finally had enough because the dirty looks got worse to the point where I wasn’t feeling the atmosphere anymore and I was getting an upset stomach so to the bad experience we decided to leave instead and before I left I decided to go to the front to let them know our experience. They tried gaslighting me that they were only cleaning the table. I do know we had a language barrier and I understood everything they were trying to tell me that they were only cleaning the table I told her that’s fine that she was keeping table clean but she could of held back on the attitude. They later offered us to sit at another table I refused and said no thank you I won’t be coming back here again. But from I could get from body language and gestures she showed them the receipt where I showed I hadn’t been here long enough. I usually try to always leave a good tip since I’m always with the kids but I made sure to take my copies of the receipts so no one tries to write in how much of a tip since I had planned on leaving cash. And after that experience she did not deserve to be tipped us to her...

I started my experince looking through many of the negative comments, but when I got there they seemed to be working their hardest to try and grow their business back after shutting down for Covid. They're taking huge precautions with the food and putting hand sanitizer on every table as well as plating the food for you. The restrooms were average in cleanliness but they do have doors on the stalls. xD There was a bit of a gap in some of the doors, maybe uncomfortable for some, but I'm a guy and it was perfectly adequate in privacy for me. Like anyone should be trying to look through the gaps anyway? Creepy.

Their food is seasoned differently than other buffets I've been to, not that the flavors were different, but the flavors were better balanced and more subtle; the dishes weren't just sunk into gravy and sauces, but the seasonings pronounced themselves with time. It's the kind of nuance in cooking that allows you to reflect on the pepper in the Mongolian without being overpowered, yet bakes a bit too little buffalo sauce into the buffalo wings and leaves you looking for hot sauce to slather on it. In short, I can see why some people were disappointed for the experiences they were looking for, but the food is done well here and deserves trying. Their presentation on the buffet alone was gorgeous. Very beautiful food.

Speaking of which: all the flavors pop when the food is warm. The food is really good. The nuances are delicious. But because not many people seem to be coming back too quickly, I found a few of the dishes to be cold. This is a problem that I'm sure they'd correct personally for you, however, as I also found all the negative comments about their staff to have no base. I was helped more than adequately multiple times in my experience here and everyone was cordial and friendly.

In short, again, they are doing a great job with their food and staff, but the current state of things are causing them to fight uphill. I enjoyed my stay here; the food was good and the staff was helpful, but it was...

My family and I were regular customers at this place, once a week for the past 6 years. But we won't be returning.

We arrived and paid for the 4 buffet plates and 2 drinks. My mother ordered a coffee, my husband ordered a Pepsi, my father and I ordered water.

Everything was fine until my mom asked for her coffee refill. The waitress purposely ignored her. My dad then tried to call her to order the coffee for my mom, but he was also ignored. Seeing this, my husband took the empty cup and asked the waitress if she could bring a coffee.She finally approached my husband, snatched the cup from his hand, and shouted, "Drinks are not to be shared!" and walked toward the kitchen.

My husband asked her to repeat what she had said, but she ignored him.

She returned with the coffee, and my husband asked her again what she had said. She again shouted, "Drinks are not to be shared!" To which my husband responded, "We're not sharing anything, the coffee is for her," referring to my mom. Given that the waitress ignored us multiple times…She shouted at us again, and my dad went to find the manager.

He explained that we weren't sharing the drinks, that the coffee was simply for my mom, but it was necessary for 3 people to try to get the waitress's attention for her to bring the coffee.

The manager sided with the waitress and treated us as if we were stupid or committing a crime.

I told her that I understood the buffet rules perfectly, we were regular customers for 6 years… and the only thing that bothered us was that the waitress ignored us 3 times intentionally and shouted at my parents and husband.Another waitress who was on her break got up and asked what was happening. It was explained to her again, and she said it was just a misunderstanding. She said, "We weren't obligated to tip the previous waitress."

No, not only were we not going to tip her, but I also won't be taking my family to be treated like...