Subway — Restaurant in Lawrenceville

For one, we all know subway is overpriced for the quality of food you get, but for some reason we're all ok with paying that much anyways. However I will no longer be contributing to the subway in lawrenceville Illinois because they have terrible customer service, never answer the phone regardless of how little business. If yall could get your employees to answer the phone, especially when Google says you're not usually too busy at 5 pm, then I think you'd be doing a lot better generally speaking, yall are lucky most people just don't care about a thing in life, or less people would be willing to spend their hard earned money in places like these. It's not that hard to answer the phone like really. Take one of them nasty long finger nails and push the green button that's shaped like a phone, next you'll hear somebody talking through the ear piece and all you have to do next is respond to what they said. Have a great day and hopefully yall don't struggle so hard with Basic communication skills in the future, your business would surely thrive...

I popped in on my lunch break today to grab a sandwich for my coworker. I was politely attended to immediately after entering and the woman behind the counter was quite patient with me as I was recalling the order I’d been given. The most outstanding part of my visit was the way the staff was treating the customer ahead of me. There was an upset after running out of tomatoes and a moderate language barrier made it difficult to agree on a resolution. The woman making this other customer’s sandwich spoke politely, offered many apologies and generous compensations, and perhaps most impressively kept her attitude sincere. I left before seeing the situation resolved, but I feel it’s important to commend the staff for what I saw. And my coworker quite enjoyed...

Save your money and go somewhere else. Did an online order went to pick it up and one of the subs was made wrong. Then when I asked about remaking it she asked me what the receipt said and I showed it to her just to tell me it would mess up productivity and said sorry. She wouldn’t offer to fix it. Called for a manager the next day just to find out she lied to the manager. The worker said that I screamed and yelled at her to remake and would not give the other sub which is untrue she never offered to remake it. Asked to have them look at cameras to see what happened told me they don’t work how convenient. Just save your time and money and...