MOD Pizza — Restaurant in Leander

I went to MOD pizza today. I liked the gentleman that greeted me. He was authentic and smart. I had a difficult time getting my bank transfer to work (bad service inside they said) The gentleman (sorry I forgot your name) had a rational solution for me which was so helpful because I can sometimes overcomplicate the simple tasks. However, my husband was having his own issues and forgot his card and was on the road. I'm someone who can solve complicated issues but can be frustrated at minor irritations. Something I'm working on... but I told them that I had to leave because I was getting all worked up (aka I blow up turn all psycho) because honestly it's embarassing!!!!! So I had to leave. I was very angry and embarrassed and didn't want to be there. The manager? Kept insisting but I said no. They FOLLOWED me to my car, saying excuse me, excuse me. I ignored them and they kept coming. I told her several times I DONT WANT THE PIZZA BUT THANK YOU I WANT TO LEAVE. She was like, no just take them or we have to throw them away. I get you're trying to be nice but PEOPLE ARE WAKING UP we can express ourselves and connect. But you need to listen. You crossed a boundary trying to save food or be nice? I get it but please respect people's boundaries if they are being nice and it isn't creating bigger issues... couldn't you have just given to the food to someone else... that would still be...

Immediately after walking in there is a line and 2 gentlemen behind the counter. It's lunch, and they're short staffed, no biggie right? Wrong.

Cylus is heaven sent and should be flown out to corporate to tighten his Customer Service skills but also for a promotion. He's clearly the newer employee of the two but handles it so well.

Now the gentleman that is also behind the counter with him is where I feel the issue comes in with the visit. He was just throwing to-go orders together placing random ticket all over the "completed" counter and confusing the heck out of Cylus.

As the person on site with more experience he should've been the one making the orders as they came in to clear the line faster. Have Cylus make the online orders, and focus on the pizzas in the oven. It would've also added some clearance if he was placing the receipts with the plate or box that they would go in. Old head pulled out my pizza and was ready to give it away, the guy walked up stood over it for about 10 mins.

Cylus was unaware of what took place so I just informed him and he had the older guy remake it.

A manager needs to be onsite at all times in my opinion. If that older guy was the manager then please allow me to takeover. 15 years of customer service, and 3 years at...

I don't know why this place has such a poor score. My mom took me to a MOD pizza North of Houston years ago and it was great. I was hesitant to visit this location because of the poor ratings but I had a great experience when I finally did. I was released from the hospital on Christmas Eve and had to pick up my meds from HEB. My ex gave me a ride and she was hungry so we checked to see what was available. I was happy to see MODs was open so we stopped in. Being Christmas Eve they're weren't many people there but we got our pizzas quickly and cooked well. MOD pizza tastes great and despite having to work Christmas Eve the employees were friendly and helpful. I just wanted to let people know this is a great place to get a very tasty pizza. I had to update my review, I'm not sure how much a pizza costs here, I've ordered the same thing multiple times but have been charged different amounts, from a little too expensive to way more...