Baskin-Robbins — Restaurant in Lebanon

My husband and I came in here tonight on 3/1. We have been to this location many times and have never had any problems. We have always thought the staff was great and quality of their food was excellent.

Tonight, however, was a different experience. We arrived 40 minutes before the store said it was closing online and on the door. When we ordered and sat down (a few minutes later), we are told they were closing and we had to leave. Yea, they were nice about it. But no one said they were closing up so soon and we had to leave. We felt rushed during our order. As soon as we left with our unfinished food, the light instantly went out inside. I called the store when I got home. To my amazement, the teen picked up the phone. I asked for the manager’s name for the store and was told (again) that they were closed. He argued and talked over me that their new time changed for closing, but didn’t seem at all apologetic that my husband and I didn’t get to enjoy our food and had to go home with it unfinished. I am disappointed to say the least. If the time has changed for closing, then please update online and for the sign on the door. And please set that expectation for customers if they arrive before the expected time...

I called this branch on 1/26/25 and tried to place a large order over the phone which I have done several times in the past. On this occasion, I was told by staff that he would not take my order by phone and there was no manager for me to speak to. I am unable to place orders online due to limited customization options. I have been asked by staff previously to call ahead if I am to place a large order and have been doing this for months at this location and various other locations. I’m very disappointed with the poor customer...

I walked in there to get an ice cream with hot fudge and maple walnut and they didn’t have any. They said they had walnuts though, but was sprinkled with peanuts on top of my ice cream always ask what they have before you start to order. Learn me a big lesson doesn’t even taste the same. I don’t even wanna eat it. I’m very little hot fudge and very little caramel syrup on there. I really wanna throw it away. Waste of a good seven dollars for...