Big Town Hero — Restaurant in Lebanon

Normally I have great experience at Big Town Hero. I'm hoping this is a one time occurence. I have eaten there several times, but today was unusual. They were out of panini bread, which is my favorite thing to get there. There are two people working. One guy was taking my order. And another gal standing next to him looking at her phone the whole time I was ordering. Another guy behind me waiting to order. Through the entire ordering process for both of us, she stayed on her phone. The clerk, the young man that took both out orders went back to start making them. That's when the other gal went over and started talking to another person. Half way through making one of the orders, the young man finally had to ask her for help. Almost the time he was finished with the order, she finally stared to make a sandwich. The young man walked out, and handed the other customer his order. Which consisted of two sandwiches. I was still waiting for mine to be completed. This happened on 06/29,20 at 4:30 pm. So, if the franchisee/owner/manager sees this review, you will know who was on shift that night. I'm sure this was just an anomaly, but it was still...

I liked how clean the previous owners kept the restaurant. I liked the hours better, too. You really ought to keep the same hours as them. 10 AM - 7 PM Tuesday - Saturday. Most of us folks living in Lebanon and surrounding areas don't mind the downtown shops closing at 5 PM or 6 PM, but get upset if eating places close earlier. Also, make more breads to not sell out so fast! So, uphold higher cleanliness standards in the kitchen, make more breads in early morning, and longer hours open!

Also, don't get upset about people going to use your bathroom and not wanting to eat there as well. That's unprofessional behavior. I read your reply to someone elses review. You are making people turn away from eating there in future do to a spoiled experience in the past. Most people do not make a mess in the bathroom, as its a rare thing! Where I work you have to clean up after people all the time anyways because it gets messy regularly. I work at a fancy place, too. It's part of your job. If you don't like it don't manage in the customer...

I love the sandwiches but they never have bread past 2! I'm a hungry college student and I always want it after classes, and look forward to a nice sandwich only to get there and it be closed. If you try calling, it'll just stall out, so I have no idea if they're open and busy or closed because of bread. Please put an answering machine on your phone and switch it when you decide to close early, cause it's really infuriating to call, call, call and then decide to check for yourself only find out it actually is closed. I gotta be honest, they're lucky they're the only real sandwich place in town, cause I would DEFINITELY be looking elsewhere for somewhere that actually has bread, is open to their listed hours, and has a clear closed answering machine if they really decide to...